Customer Service Representative - Kansas City Airport

Enterprise Holdings; Kansas City (MO); On-site; Full time

Job summary

A leading car rental company is looking for a Customer Service Representative at the Kansas City Airport. This role involves providing excellent customer service, managing rental processes, and ensuring positive customer experiences. Ideal candidates will have a high school diploma and customer service experience, along with a valid driver’s license.

Benefits

Paid time off

Consistent full time 40 hour per week schedule

Employee discount

Retirement savings plan including 401k with matching

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Qualifications

• Must be at least 18 years old.
• Minimum 1 year of customer service or sales experience.
• Valid driver license with no more than 2 moving violations.

Responsibilities

• Meet and greet customers in a professional, friendly manner.
• Provide efficient customer service and understand rental terms.
• Assist in assessing rental vehicle condition upon return.

Skills

Customer service

Sales

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towardour shared vision to be the world's best and most trusted mobility company.

This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The starting pay for this position is $20 / hour and is located at The Kansas City Airport, 648 N. Madrid, Kansas City, MO 64153.

We offer:

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

The schedule for this position is:

• Monday: OFF
• Tuesday: 12:00pm to 8:00pm
• Wednesday: 12:00pm to 8:00pm
• Thursday: 12:00pm to 8:00pm
• Friday: 12:00pm to 8:00pm
• Saturday: 12:00pm to 8:00pm
• Sunday: Off

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.