Customer Service Associate

Marshall Retail Group; Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Associates for exciting new locations at the airport. This role involves creating unique experiences for travelers while working in a dynamic retail environment. With a focus on delivering exceptional service, you will engage with customers and help them find the perfect products, from luxury luggage to electronics. The company offers competitive pay, comprehensive benefits, and opportunities for career advancement. Join a team that values passion, teamwork, and a result-driven approach, and be part of a vibrant retail experience that showcases local culture and lifestyle.

Benefits

Medical, Dental & Vision Insurance

FREE Life Insurance

Short & Long Term Disability Insurance

Generous Paid Time Off

401k with company match

Employer Paid Parking

Amazing Employee Discount

Career Advancement

Amazing training & career path

Competitive Pay

Qualifications

• 1+ year of experience in a lead role in a fast-paced retail environment.
• Advanced computer skills, including Microsoft Office (Word, Excel, etc.).

Responsibilities

• Create unique experiences for customers in a retail environment.
• Work as a team with a result-driven approach.

Skills

Excellent communication skills

Teamwork

Multitasking

Problem-solving

Advanced computer skills

Tools

Microsoft Office

Job description

We are now looking to fill Customer Service Associate positions for our brand-new locations at the Kansas City International Airport!

We are travel retail and we are back with a BANG! Our stores are primarily in Casinos, Resorts, and Airport locations and range from high-end fashion to candy to luxury luggage to big-name electronics to sundries! Look us up and be amazing! www.marshallretailgroup.com.

We are opening BRAND NEW locations and looking for Customer Service Associates who are ready to Create Unique Experiences!

What Else Can We Offer YOU?

• Medical, Dental & Vision Insurance
• FREE Life Insurance
• Short & Long Term Disability Insurance
• Generous Paid Time Off
• 401k with company match
• Employer Paid Parking
• Amazing Employee Discount at all our stores
• Career Advancement!
• Amazing training & career path
• Competitive Pay!

Minimum Requirements:

• 1+ year of experience in a lead role in a fast-paced retail environment
• Excellent communication and people skills
• Desire to work as a team with a result-driven approach
• Proven communication skills
• Ability to multitask and problem solve
• Advanced computer skills, including Microsoft Office (Word, Excel, PowerPoint, Publisher).
• Must have a satisfactory Airport Badging Process

APPLY TODAY! We can’t wait to meet you!

WH Smith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WH Smith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

Marshall Retail Group prides itself on creating unique experiences for customers by developing distinctive retail store concepts that feature and highlight the local culture, community, and lifestyle of the cities in which they are located. InMotion Entertainment Group is the largest airport-based electronics retailer in travel locations globally, offering lifestyle products and electronics that include a wide breadth of headphones, mobile power, Bluetooth speakers, and travel accessories.

EEO/ADA/DFWP

WH Smith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status, or any other basis prohibited by law. At WH Smith North America, it’s about each person bringing passion and skills to a dynamic and inclusive workplace!