Customer Service Representative - Jupiter, FL

Prime-Storage-Group-; Town of Florida (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, life, vision, long/短‑‑

401(k) with company matching

Paid time off and holidays

Career advancement opportunities

Job summary

Prime Group Holdings, LLC is seeking a Customer Service Associate for the Prime Customer Service Center in New York. You will handle inbound calls for storage facilities and campgrounds, delivering service-focused support and engaging in sales-focused conversations with potential guests.

Training provided to become a storage-expert and guide guests through processes. You will grow with an industry-leading service team, supported by tools, coaching, and ongoing development opportunities in a

Qualifications

• High School Diploma or GED required.
• Passion for hospitality and customer care.
• Strong attention to detail with ability to meet expectations and deadlines.
• Ability to manage multiple tasks effectively.
• Experience in inbound phone sales is a plus when assisting new customers and highlighting value to guests.
• Discretion handling sensitive information.
• Proficiency with Microsoft Office and web-based tools.
• Excellent written and verbal communication skills.
• Bilingual preferred.

Responsibilities

• Confidently highlight the value of services to new customers as part of an outstanding hospitality experience.
• Communicate clearly and professionally to ensure every guest feels valued and understood.
• Embody company values by providing friendly, efficient support and contributing to a positive team culture.
• Collaborate with team members and share insights to improve service offerings.
• Respond promptly to inbound calls, treating each customer with equal importance and urgency.
• Listen actively to understand customer needs and resolve concerns effectively.
• Offer knowledgeable assistance regarding services, policies, and procedures.
• Troubleshoot and resolve issues, escalating complex cases as needed.
• Maintain accurate records of customer interactions and follow-up actions.

Skills

Inbound sales

Customer service

Verbal communication

Written communication

Multitasking

Teamwork

Discretion

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes.

With$6.7billion in assets under management, Prime Group is among thelargest private owners and operators of self-storage properties globally, with a portfolio of320+ self-storage assetsacross28 U.S. states,three Canadian provinces, and theU.S. Virgin Islands, totaling24+ million rentable square feet. The firm managesthree flagship fundson behalf of a global investor base, includingPrime Storage Fund III, the largest self-storage dedicated fund ever raised.

Headquartered inSaratoga Springs, NY, Prime Group employs700+ professionalsand maintains a regional office inJupiter, FL and Manhattan, NYalong with investment originations offices inDenver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta. The firm's21-person senior leadership teamis supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.

Prime Group's performance is rooted in a culture ofrespect, teamwork, ethical business practices, accountability, and persistence. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of thetop 10 real estate value-add fund managersin its2023 Global Manager Performance Score League Tables.

About the Role

At the Prime Customer Service Center, we believe in taking pride in our work, leading with empathy, guiding customers confidently, and always seeking the best solutions for their needs. In this dynamic role with exciting growth potential, you'll handle inbound calls related to our storage facilities and campgrounds - whether you're providing service-focused support to existing customers or engaging in sales-focused conversations with potential guests. We'll give you the tools, training, and support to become a true expert in storage, so you can proactively identify customer needs, stay current on evolving services, and guide guests through a variety of processes. You don't need to know everything upfront - we'll teach you, and you'll become part of an industry-leading service experience.

Responsibilities

• Confidently highlight the value of our services to new customers as a key part of delivering an outstanding hospitality experience.
• Communicate clearly and professionally to ensure every guest feels valued and understood
• Embody company values by providing friendly, efficient support and contributing to a positive team culture
• Collaborate with team members and share insights to continuously improve our service offerings
• Respond promptly to every inbound call, treating each customer with equal importance and urgency
• Listen actively to understand customer needs, taking ownership to resolve concerns effectively and ensure a positive experience
• Offering knowledgeable assistance regarding services, policies, and procedures
• Troubleshoot and resolve customer issues, escalating complex cases as needed
• Maintain accurate records of customer interactions and follow-up actions

Qualifications

• High School Diploma or GED required
• A genuine passion for hospitality and customer care
• Strong attention to detail with the ability to meet expectations and deadlines
• Ability to manage multiple tasks effectively
• Experience in inbound phone sales is a plus when assisting our new customer calls and for highlighting value to our existing guests.
• Capability to handle sensitive and confidential information with discretion
• Proficiency in Microsoft Office applications and web-based tools
• Excellent written and verbal communication skills
• Comfort working both independently and as part of a team
• Strong problem-solving skills for handling challenging customer situations and gathering feedback for continuous improvement
• A desire to grow within the company, taking pride in serving our guests
• Bilingual Preferred

Benefits

• Competitive pay
• Health, dental, life, vision, short-term disability and long-term disability insurance
• A 401(k) program with a company "matching" policy
• Paid time off and paid holidays
• Career advancement opportunities

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

#LI-OnSite #PSG123

Pay Range

USD $20.00 - USD $22.00 /Hr.