Assistant Manager (Retail/Storage) - VT02

Prime-Storage-Group-; Saint Albans Town (VT); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Vision insurance

Short-term disability

Long-term disability

401(k) with company match

Paid time off

Paid holidays

Career advancement opportunities

Job summary

Prime Group Holdings, LLC is seeking an Assistant Manager for Prime Storage Group to drive rentals, engage with customers, and maintain daily operations across our self-storage facilities. You will handle inquiries, process payments, and contribute to a high standard of service.

Join a team that values customer relationships, operational excellence, and safety. The role offers opportunities to develop sales skills, manage daily tasks, and support maintenance and curb appeal across sites.

Qualifications

• 1-2 years of relevant, customer-facing experience in a fast-paced environment.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Must be technically savvy with the ability to learn new applications and Point of Sale systems.

Responsibilities

• Rent self-storage units, parking spaces, and related products.
• Convert inquiries into rentals via phone and walk-ins.
• Maintain accounts receivable through collections, posting payments, and processing.

Skills

Customer service

Communication

Teamwork

Microsoft Outlook

Education

High School Diploma or GED

Tools

POS systems

Job description

Overview

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes.

With$6.7billion in assets under management, Prime Group is among thelargest private owners and operators of self-storage properties globally, with a portfolio of320+ self-storage assetsacross28 U.S. states,three Canadian provinces, and theU.S. Virgin Islands, totaling24+ million rentable square feet. The firm managesthree flagship fundson behalf of a global investor base, includingPrime Storage Fund III, the largest self-storage dedicated fund ever raised.

Headquartered inSaratoga Springs, NY, Prime Group employs700+ professionalsand maintains a regional office inJupiter, FL and Manhattan, NYalong with investment originations offices inDenver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta. The firm’s21-person senior leadership teamis supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.

Prime Group’s performance is rooted in a culture ofrespect, teamwork, ethical business practices, accountability, and persistence. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of thetop 10 real estate value-add fund managersin its2023 Global Manager Performance Score League Tables.

Position Overview

Join us as a Assistant Manager at Prime Storage Group, where you'll be at the heart of our self-storage facilities! From renting units and trucks to selling merchandise, you'll dive into a dynamic role filled with customer interactions and property maintenance. As our frontline champion, you'll craft exceptional customer relationships and elevate your sales and service like never before!

Responsibilities

• Rent out self-storage units, parking spaces, and other related products
• Convert telephone and walk-in inquiries into rentals
• Maintain accounts receivables through the pursuit of collections, posting of payments, and processing
• Delivery of daily bank deposits accurately and timely
• Upsell moving products and assist in unit sizing decisions
• Greet customers promptly, enthusiastically and professionally
• Understand and sell the features and benefits of the property at all opportunities
• Resolve customer issues in a timely and effective manner
• Ensure that company standards of cleanliness and appearance are met
• Inspect the property, including performing lock checks
• Perform other duties as assigned

Qualifications

• 1-2 years of relevant work experience in a fast-paced, customer-facing environment
• High School Diploma or GED required
• Excellent interpersonal and communication skills, both in person and over the phone
• Ability to work effectively both independently and as part of a team
• Must be technically savvy with the ability to learn new applications and Point of Sale systems
• Proficiency in Microsoft products such as Outlook is required
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties
• Must be able to lift 50lbs
• Possession of a valid driver's license, insurance, and reliable transportation
• Availability for travel and flexibility to work at various locations

Benefits

• A healthy work/life balance; most of our facilities are closed by 6:00 pm and closed on Sundays
• Competitive pay and bonus opportunities
• Health, dental, life, vision, short-term disability and long-term disability insurance
• A 401(k) program with a company “matching” policy
• Paid time off and paid holidays
• Career advancement opportunities

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

#LI-OnSite

Pay Range

USD $19.00 - USD $21.00 /Hr.