Customer Service Representative - July 2026 Start - Inbound Only

Principle Choice Solutions; United States; Remote; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with employer matching

Paid time off & holidays

Tuition assistance

Equipment provided

Job summary

Principle Choice Solutions is seeking a Customer Service Representative to support Veterans through a fully remote inbound call center. The role offers full-time hours with a set 9am–9pm CST shift, competitive pay, and a comprehensive benefits package including health, dental, vision, and a 401(k) match. Training is provided, and equipment is supplied.

Ideal candidates have strong communication skills, a customer-first mindset, and a willingness to stay engaged to resolve issues. U.S.

Qualifications

• U.S. citizenship and ability to pass background checks are required.
• Excellent communication and a genuine desire to help others.
• Ability to stay organized and manage time across tasks.

Responsibilities

• Answer incoming calls and assist customers with their questions.
• Provide high-quality service with a positive, patient approach.
• Document call details in the company systems.
• Identify customer needs and help find appropriate solutions.
• Collaborate with teammates to ensure coverage and quality.

Skills

Customer service

Communication skills

Problem solving

Job description

Customer Service Representative - July 2026 Start - Inbound Only

Remote Full-time $34k – $44k

Daily Drop — Subscriber Perk

Cell phone plans

60% off first month cell plans — stay connected

Remote Inbound Call CenterRepresentative

Join a team that makes a difference!

Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity!

What You Can Expect from Us:

• Competitive pay: $21.97/hour = $17.20/hourly rate of pay + $4.77/ hour Health and Wellness Benefit (is available up to 40 hours per week)

• Rate may increase based on location and VA compliance requirements.

• Remote Role: You can work from home!

• Full time employment with a set Schedule that will fall between 9am-9pm Central Standard Time

• Comprehensive health, dental, and vision.

• Paid time off, paid sick time and 11 paid holidays

• 401(k) with employer matching

• Tuition assistance and employee support programs

• Paid training and all equipment provided

• Friendly, business casual work environmentWhat You’ll Do:

• Answer incoming calls and assist customers with their questions.

• Provide excellent service with a positive and understanding approach.

• Document call details in our systems.

• Solve problems and help customers find solutions.

• Work with a variety of people and build positive relationships.

• And other tasks, as needed.What You’ll Need:

• U.S. citizenship (work sponsorship not available)

• Two forms of valid ID (one must be a REAL ID or U.S. passport)

• Ability to obtain and pass a VA government background check

• Great communication skills and a desire to help others

• Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)

• Attention to detail and reliable flexibility to work solo and on a team

• Preferred 1 year of call center experience

• General office skills and knowledge of standard office computer equipmentMachines and Equipment:

The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.

Physical Activity:

The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements.

Working Conditions:

The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.

Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data

PCS isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to [e-mail].

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·