Customer Service Representative Job

FYZICAL Therapy & Balance Centers; Bowie (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Bowie, MD, is seeking a Client Care Specialist who will play a crucial role in managing patient interactions. This position requires proficiency in both Spanish and English, making it essential for day-to-day operations.

The ideal candidate should possess excellent communication and multitasking skills, showing compassion towards patients as they handle appointments, insurance verifications, and payments.

Join a dedicated team focused on providing exceptional therapy experiences!

Qualifications

• Valid driver’s license and reliable transportation.
• Ability to handle multiple tasks with a positive attitude.
• Integrity and compassion towards patients in pain.

Responsibilities

• Gather patient data and schedule appointments.
• Perform insurance verifications and track referrals.
• Collect payments and complete insurance authorizations.
• Facilitate communication with office manager and clinicians.

Skills

Bilingual in Spanish and English

Excellent communication skills

Multitasking skills

Detail-oriented

Positive attitude

Education

High school graduate or GED equivalent

Job description

Client Care Specialist – Bowie, MD 86330

FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Bowie, Maryland.

Ideally the Client Care Specialist is bilingual in Spanish and English and serves as the first and last person clients see when they enter, making this role critical for daily operations.

Responsibilities

• Gather patient data, schedule appointments, perform insurance verifications, track patient referrals, coordinate evaluations and reevaluations, and process cancellations and no‑show requests.
• Build and maintain a log of all reports sent to doctors.
• Collect all payments, complete insurance authorizations, and follow up on insurance verification.
• Send benefits paperwork to billing companies.
• Fax reports to physicians.
• Communicate with the office manager and clinicians about scheduling and patient arrival.

Skills & Qualifications

• Valid driver’s license and reliable transportation.
• High school graduate or GED equivalent.
• Excellent communication and multitasking skills, detail‑oriented.
• Positive attitude, good work ethic, integrity, and empathy toward people who are in pain.
• Great demeanor with strong integrity and compassion.