Customer Service Representative - Inside Sales

Thermal Supply, Inc.; Olympia (WA); On-site; USD 27,552 - 39,509; Full time

Benefits offered by this job

Benefits from day one

Training programs available

Growth opportunities

Job summary

A wholesaler of HVAC systems is seeking a CSR/Inside Sales Representative in Olympia, Washington. The role requires 1-3 years of sales experience, excellent customer service skills, and knowledge of HVAC products. Responsibilities include selling products, maintaining customer accounts, and ensuring a high level of service. This position offers a salary range of $20.00 to $28.68 per hour and effective benefits from day one for full-time hires.

Qualifications

• 1-3 years of progressive sales experience required.
• Ability to handle high-volume customer traffic essential.
• Knowledge of HVAC products is preferred.

Responsibilities

• Sell products and services to prospective and established customers.
• Maintain accounts and communicate new product offerings.
• Provide excellent customer service via multiple channels.
• Process orders and ensure accuracy of information.
• Educate customers about product features and benefits.

Skills

HVAC knowledge

Microsoft Office skills

Customer Service skills

Verbal and written communication

Organizational skills

Professional attitude

Education

High School diploma or GED

Some college preferred

Tools

Database applications

Job description

Overview

Thermal Supply Inc. is a Daikin Comfort Technology Company operating in the Pacific Northwest. Our staff is dedicated to bringing the Industry’s best products. We have 23 locations throughout the Pacific Northwest spanning Alaska, Idaho, Montana, Oregon, and Washington. Thermal Supply Inc. is a wholesaler of Refrigeration, Heating, Air Conditioning Equipment, Parts, and Supplies. Thermal Supply Inc. is seeking a skilled individual for our CSR/Inside Sales Representative position at our onsite location in Olympia, Washington.

Why work with us?

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there are immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.—an organization that provides opportunity to over 60,000 employees worldwide

Responsibilities

• The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Interactions include face to face, phone, email, or fax. The CSR handles customers’ needs by identifying requirements, answering questions, creating solutions, and ensuring a smooth and timely sales process. Knowledge of the organization’s policies, procedures, practices, products and services is required. The CSR collaborates with the Regional Manager or Branch Manager to drive territory coverage and maintain positive dealer relationships.
• Help the Division deliver on its sales including the new business component by maintaining accounts through active communication of new product launches, services, supplies, and new product sales and/or discounts via outbound calls.
• Provide excellent customer service via face to face, phone calls, and e-mails.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes, and delivery dates; ensure accuracy of information to guarantee the correct item(s) are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features and benefits to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and stay current with latest industry trends.
• Work positively with all levels of management and peers to ensure cross-departmental coordination and high levels of service.
• Understand and follow work instructions, operating procedures, and company policies.
• Participate in additional projects/activities to support ongoing business needs.

Knowledge & Skills

• Knowledge of HVAC equipment/products is preferred
• General Microsoft Office skills (Outlook, Excel, Word) and working knowledge of database applications
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email
• Positive, professional attitude with ability to diffuse difficult situations
• Good phone etiquette and e-mail etiquette
• Ability to handle high-volume customer traffic
• Effective verbal skills to explain technical information clearly
• Written communication skills to accurately input orders and correspond with customers
• Strong organizational and time-management skills with the ability to prioritize and multi-task
• High attention to detail and accuracy
• Ability to establish positive working relationships with internal and external customers and employees
• Good judgment, integrity, and strong work ethic
• Ability to understand and follow procedures, work instructions, and company policies

Experience & Education

• Experience: 1 – 3 years of progressive sales experience
• Education/Certification: High School diploma or GED; some college preferred

Physical Requirements / Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To

• Branch Manager / Supervisor, Customer Service

Salary

Salary Range: $20.00 - $28.68

The Company provides equal employment opportunity to all employees and applicants regardless of race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, medical condition (including HIV/AIDS), genetic characteristics, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.