Customer Service Representative/Inside Sales 3

Thermal Supply, Inc.; Salem (OR); On-site; USD 30,444 - 42,870; Full time

Benefits offered by this job

Day one benefits

Training programs

Career growth opportunities

Job summary

Thermal Supply, Inc. is seeking a skilled Customer Service Representative/Inside Sales to join our team in Salem, Oregon. This full-time role involves sales, customer interactions, and maintaining positive dealer relationships.

The ideal candidate should have extensive knowledge of HVAC products and a track record in sales and customer service. The position comes with a comprehensive benefits package effective from day one. Join us and be part of a global leader!

Qualifications

• 6+ years of progressive sales experience.
• 5+ years in the HVAC industry.
• Must have effective customer service and sales skills.

Responsibilities

• Provide excellent customer service through various communication channels.
• Process orders accurately and timely.
• Collaborate with management to resolve customer issues.
• Maintain customer records and prepare sales reports.

Skills

HVAC equipment knowledge

Customer service skills

Effective communication

Organizational skills

Time management

Microsoft Office skills

Attention to detail

Education

High School diploma or GED

Some college preferred

HVAC certification preferred

Tools

Microsoft Office

Database applications

Job description

Thermal Supply Inc. is a Daikin Comfort Technology Company operating in the Pacific Northwest. Our highly skilled and knowledgeable staff is dedicated to bringing you the Industry’s best products. We have 23 locations throughout the Pacific Northwest spanning Alaska, Idaho, Montana, Oregon, and Washington. Thermal Supply Inc. is a wholesaler of Refrigeration, Heating, Air Conditioning Equipment, Parts, and Supplies.

Why work with us?

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.––an organization that brings opportunity to over 60,000 employees worldwide

Thermal Supply Inc., is seeking a skilled individual for our Customer Service Representative/Inside Sales 3 position with our organization at our location in Salem, Oregon.

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Position Responsibilities

• Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
• Provide excellent customer service via face to face, phone calls and e‑mails.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates – ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in‑stock items.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
• Train new customer service / inside sales representatives.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and keep current with latest trends within the industry.
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.
• Participate in additional projects/activities to support ongoing business needs.

Nature & Scope

• Works within well‑defined instructions
• Uses established procedures and works under supervision to perform assigned tasks
• Work is closely supervised

Knowledge & Skills

• Extensive knowledge of HVAC equipment/products is required
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications
• Effective and high‑quality Customer Service/Relationship management skills via walk‑ins, phone, and email
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
• Good phone etiquette and e‑mail etiquette
• Ability to deal with high‑volume customer traffic
• Effective verbal skills – must be able to explain fairly technical parts of information clearly
• Written skills – must be able to effectively & timely communicate via e‑mail with customers & accurately input orders
• Effective organizational skills and time management skills including ability to prioritize and multi‑task
• High level of attention to detail and accuracy
• Ability to establish positive working relationships with internal and external customers and employees
• Ability to use good judgment and strong work ethics and integrity on the job
• Ability to understand and follow procedures, work instructions, and company policies

Experience

• 6+ years of progressive sales experience
• 5 plus years in the HVAC industry

Education/Certification

• High School diploma or GED equivalent, some college preferred – HVAC certification preferred

People Management: No

Physical Requirements / Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To

• Branch Manager / Supervisor, Customer Service

Salary Range: $22.10 – $31.12

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.