CSR INSIDE SALES 3

DAIKIN COMFORT TECHNOLOGIES DIST INC; Forest Park (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Daikin Comfort Technologies Distribution, Inc. is seeking a skilled CSR/Inside Sales Representative for our Forest Park, GA branch. The position handles customers via counter, phone, email, or fax, driving sales while meeting quotas and applying company policies. Strong knowledge of HVAC products and MS Office is essential.

Responsibilities include order processing, product education, and collaboration with branches and vendors to ensure timely deliveries and customer satisfaction.

Qualifications

• HVAC knowledge and product familiarity are required.
• Strong customer service skills and professional communication.
• Ability to learn policies, procedures and product lines.

Responsibilities

• Maintain accounts via outbound calls and inform customers of new products and promotions.
• Provide excellent customer service face-to-face, by phone and email.
• Process orders, POs, payments, quotes and delivery dates with accuracy.
• Recommend alternatives based on cost, availability or specs.
• Coordinate shipments with manufacturing, sales, distribution and vendors.
• Generate new and repeat sales with product/technical information.
• Educate customers on terminology, features and benefits.
• Assist customers with warranties and returns.
• Train new CSR/ISR staff.
• Maintain records and prepare sales activity reports.

Skills

HVAC knowledge

Customer service

Verbal communication

Written communication

Time management

Organizational skills

Attention to detail

Problem resolution

Team collaboration

Education

High School diploma or GED

HVAC certification preferred

Tools

Microsoft Office (Outlook, Excel, Word)

Database applications

Job description

Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our HVAC CSR/Inside Sales Representative position for our branch operations group located at our Forest Park, GA branch. The CSR/ISR sells the organization’s products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. The CSR is responsible for meeting established sales quotas. Must be knowledgeable of the organization’s policies, procedures, practices, products, and services.

Why work with us?

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Position responsibilities may include:

• Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
• Provide excellent customer service via face to face, phone calls and e-mails.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
• Train new customer service / inside sales representatives.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and keep current with latest trends within the industry
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.
• Participate in additional projects/activities to support ongoing business needs.

Nature & Scope:

• Works within well-defined instructions
• Uses established procedures and works under supervision to perform assigned tasks
• Work is closely supervised

Knowledge & Skills:

• Extensive knowledge of HVAC equipment/products is required
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
• Ability to deal with high-volume customer traffic
• Effective verbal skills – must be able to explain fairly technical parts of information clearly
• Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders
• Effective organizational skills and time management skills including ability to prioritize and multi-task
• High level of attention to detail and accuracy
• Ability to establish positive working relationships with internal and external customers and employees
• Ability to use good judgment and strong work ethics and integrity on the job
• Ability to understand and follow procedures, work instructions, and company policies

Experience:

• 6+ years of progressive sales experience
• 5 plus years in the HVAC industry

Education/Certification:

• High School diploma or GED equivalent, some college preferred – HVAC certification preferred

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:

• Branch Manager / Supervisor, Customer Service

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.