Customer Service Representative / Inside Sales

FASTSIGNS of West Metro, MN; Milwaukee (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Paid time off

Job summary

FASTSIGNS® of West Metro, MN, in Milwaukee, is seeking a Customer Service Representative (CSR) to manage day-to-day customer relationships and drive sales. You will capture needs, advise on solutions, and collaborate with design and production to fulfill orders accurately.

The role demands high energy, multi-tasking, and a passion for superior customer service, with opportunities to grow in a fast-paced visual communications environment.

Qualifications

• Experience in retail or inside sales is preferred.
• Strong verbal and written communication skills.
• Maintain a valid driver’s license.

Responsibilities

• Greet and welcome customers in person, via e-mail or phone.
• Listen attentively to customer needs and apply consultative sales techniques.
• Process estimates, document order details, and follow up with clients.

Skills

Sales conversations

Customer service

Communication skills

Microsoft Office

Adobe Suite

Driver's license

Education

Bachelor’s degree in marketing, business, or design

Tools

Microsoft Office

Adobe Suite

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Paid time off

Company Description

FASTSIGNS® is a visual communications company using innovative thinking and state-of-the-art technology to create and design graphic solutions for businesses large and small. With over 550 locations world-wide, FASTSIGNS® is the award-winning industry leader known for its broad visual communications expertise. Our exceptional suite of products and services, developed and delivered by our talented and knowledgeable teams, create comprehensive solutions to meet any business or marketing challenge.

FASTSIGNS® is always looking for talented, dedicated professionals to join our team. If you have the skills, abilities, and desire to join our world-class company, then we encourage you to continue with this online job application.

Job Description

The Customer Service Representative (CSR) role is responsible for handling the day to day relationship with current and new FASTSIGNS customers. We constantly receive e-mail and phone requests and the CSR is responsible for the full cycle:

• Capture the customer needs
• Advice on potential solutions
• Work with design & production so the product is manufactured according to the specifications
• Perform quality control checksSchedule installation, ship or handoff the product to the customer

A successful CSR is a high energy individual that feels passion to help customers, listens attentively, manages several projects at the same time without losing attention to detail and quality, has great communication skills, is a team player and foremost, understands that a positive experience means we win a customer for life, so is always striving to surpass customer’s expectations.

The CSR also proactively uses his or her abilities to network, obtain new referrals and take over sales and marketing activities to attract new clients.

RESPONSIBILITIES

• Greet and welcome customers in person, via e-mail or phone
• Listen attentively to the customers needs
• Apply consultative sales techniques to define the best way to help the customer solve their problem
• Process estimates, document details about the orders and follow up with clients and coworkers as required
• Interact with design and production to make sure the order is processed accurately
• Perform quality control
• Schedule installation, process shipment or notify customers that product is ready for pickup
• Process customer payments and follow up if payments are delayed
• Call customers to follow up and verify all went well
• Proactively call dormant customers or high potential customers to increase revenue opportunities
• Interact with third party suppliers to source specialty products required by customers
• Interact with the team in cross training and provide ideas on how to increase sales and productivity

QUALIFICATIONS

• Comfortable engaging in sales conversations with both known customers and new potential clients
• Experience working under pressure with multiple tasks/projects and tight deadlines without losing orientation to detail and quality
• Strong organizational and team collaborating skills
• Experience in conflict management and conflict resolution
• Proficient computer and internet skills including Microsoft office suite; adobe suite experience a plus
• Strong verbal and written communication skills
• Basic math skills
• At least three years in retail or inside sales or equivalent experience is preferred
• Bachelor’s degree in marketing, business, or design is preferred
• Understanding of and experience in the sign industry preferred
• Maintain a valid driver's license

Benefits

Balanced Work-Life Company Culture

Casual and creative work environment

Holidays

Paid Vacation

Compensation: $20.00 - $23.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.