Customer Service Representative / Inside Sales

FASTSIGNS Parker/Castle Rock; Milwaukee (WI); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Balanced work-life

Casual environment

Holidays

Paid vacation

Hourly pay $20-23

Job summary

FASTSIGNS Parker/Castle Rock is seeking a Customer Service Representative to manage day-to-day relationships with existing and new customers. You will respond to emails and calls, advise on solutions, coordinate with design and production, and ensure orders meet specifications.

The role emphasizes high-energy, strong communication, and ability to multitask across projects while driving customer satisfaction and revenue opportunities.

Qualifications

• Comfortable engaging in sales conversations with customers and prospects.
• Experience working under pressure with multiple tasks and deadlines.
• Strong organizational and team collaboration skills.
• Experience in conflict management and conflict resolution.
• Proficient computer and internet skills including Microsoft Office; Adobe Suite experience a plus.
• Strong verbal and written communication skills.
• Basic math skills.
• At least three years in retail or inside sales or equivalent experience is preferred.
• Bachelor’s degree in marketing, business, or design is preferred.
• Understanding of and experience in the sign industry preferred.

Responsibilities

• Greet and welcome customers in person, via e-mail or phone.
• Listen attentively to customer needs and apply consultative sales techniques.
• Process estimates, document orders, and follow up with clients and coworkers.
• Coordinate with design and production to ensure accurate order processing.
• Perform quality control on finished products.
• Schedule installation, processing shipment, or notify customers of pickup readiness.
• Process customer payments and follow up if delayed.
• Call customers to verify satisfaction and identify revenue opportunities.
• Engage with third party suppliers to source specialty products when needed.

Skills

Sales conversations

Multitasking

Organizational skills

Conflict resolution

Computer skills

Verbal & written communication

Math skills

Retail/Inside sales experience

Driver's license

Education

Bachelor’s degree in marketing, business, or design

Tools

Microsoft Office

Adobe Suite

Job description

Company Description

Benefits:

• Bonus based on performance
• Employee discounts
• Paid time off

Company Description

FASTSIGNS is a visual communications company using innovative thinking and state-of-the-art technology to create and design graphic solutions for businesses large and small. With over 550 locations world-wide, FASTSIGNS is the award-winning industry leader known for its broad visual communications expertise. Our exceptional suite of products and services, developed and delivered by our talented and knowledgeable teams, create comprehensive solutions to meet any business or marketing challenge.

Job Description

The Customer Service Representative (CSR) role is responsible for handling the day to day relationship with current and new FASTSIGNS customers. We constantly receive e-mail and phone requests and the CSR is responsible for the full cycle:

• Capture the customer needs
• Advice on potential solutions
• Work with design & production so the product is manufactured according to the specifications
• Perform quality control checks
• Schedule installation, ship or handoff the product to the customer

A successful CSR is a high energy individual that feels passion to help customers, listens attentively, manages several projects at the same time without losing attention to detail and quality, has great communication skills, is a team player and foremost, understands that a positive experience means we win a customer for life, so is always striving to surpass customer’s expectations.

The CSR also proactively uses his or her abilities to network, obtain new referrals and take over sales and marketing activities to attract new clients.

RESPONSIBILITIES

• Greet and welcome customers in person, via e-mail or phone
• Listen attentively to the customers needs
• Apply consultative sales techniques to define the best way to help the customer solve their problem
• Process estimates, document details about the orders and follow up with clients and coworkers as required
• Interact with design and production to make sure the order is processed accurately
• Perform quality control
• Schedule installation, process shipment or notify customers that product is ready for pickup
• Process customer payments and follow up if payments are delayed
• Call customers to follow up and verify all went well
• Proactively call dormant customers or high potential customers to increase revenue opportunities
• Interact with third party suppliers to source specialty products required by customers
• Interact with the team in cross training and provide ideas on how to increase sales and productivity

QUALIFICATIONS

• Comfortable engaging in sales conversations with both known customers and new potential clients
• Experience working under pressure with multiple tasks/projects and tight deadlines without losing orientation to detail and quality
• Strong organizational and team collaborating skills
• Experience in conflict management and conflict resolution
• Proficient computer and internet skills including Microsoft office suite; adobe suite experience a plus
• Strong verbal and written communication skills
• Basic math skills
• At least three years in retail or inside sales or equivalent experience is preferred
• Bachelor’s degree in marketing, business, or design is preferred
• Understanding of and experience in the sign industry preferred
• Maintain a valid driver’s license

Benefits

• Balanced Work-Life Company Culture
• Casual and creative work environment
• Holidays
• Paid Vacation
• Compensation: $20.00 - $23.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.