Customer Service Representative (IND)

Flying Seekers; Indianapolis (IN); On-site; USD 26,270 - 52,100; Part time

Benefits offered by this job

401(k) and pension plans

Health insurance

Employee Assistance Plan

Free flights for you and family

Career development opportunities

Job summary

Flying Seekers is looking for a Part-time Customer Service Representative in Indianapolis. You will assist both domestic and international customers, ensuring a welcoming atmosphere while handling ticketing and baggage issues.

The ideal candidate will be professional, empathic, and able to shift between tasks effectively. Benefits include starting pay of $19.07 per hour with opportunities for raises, travel perks, and benefits like health insurance.

Qualifications

• Must be at least 18 years old.
• Comfortable with computers and mobile devices.
• Ability to meet attendance and uniform standards.

Responsibilities

• Offer friendly, professional service to resolve customer issues.
• Anticipate customer needs responsively.
• Collaborate with the team to support new processes.

Skills

Customer service skills

Engagement and empathy

Ability to handle challenges

Comfort with technology

Education

High school diploma, GED, or equivalent

Job description

United Airlines is seeking a Part‑time Customer Service Representative based in Indianapolis. In this role, you will interact with both domestic and international customers, assisting with ticketing, baggage handling, and providing a warm welcome to customers as they begin and end their journey.

Your key responsibilities include:

• Offering friendly, professional, and confident service to resolve customer travel issues
• Engaging with customers in a kind and helpful manner
• Anticipating customer needs and taking responsibility when customer inconveniences occur
• Upholding the highest standards of safety for yourself and your colleagues
• Handling challenges calmly and collaborating with your team to support new processes and technologies

Benefits and Perks

• Starting pay of $19.07 per hour, with the opportunity to earn up to $37.82 per hour through seniority-based pay raises, shift differential, and overtime
• 401(k) and pension plans, health insurance, and an Employee Assistance Plan for you and your family
• Travel perks, including free flights on both domestic and international routes, with the option to bring friends and family along
• Flexibility with opportunities for overtime and shift trading
• Career development opportunities, including the chance to grow into leadership roles

Requirements

• Must be at least 18 years old and possess a high school diploma, GED, or equivalent
• Comfort with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an eight-hour shift and lift and handle baggage
• Ability to acquire a SIDA badge and meet airport requirements for badging
• Legally authorized to work in the United States without sponsorship
• Ability to meet the company’s attendance and uniform and appearance standards