DSM Airport Delta Customer Service Agent Part Time

Unifi Aviation, LLC; Des Moines (IA); Hybrid; USD 21,000 - 25,000; Part time

Job summary

Unifi Aviation, LLC is seeking a part-time Customer Service Agent in Des Moines, IA. You will assist passengers with baggage, guide them through issues, and help maintain smooth airport operations.

The role requires a High School diploma or GED, US work authorization, and the ability to lift up to 70 pounds. Training for ramp and SIDA is provided, with shifts including mornings and evenings.

Qualifications

• Local resident requirement.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass a 10-year background check.
• Must be 18 years or older.
• Must be authorized to work in the United States.
• Must complete ramp and SIDA training.

Responsibilities

• Assist passengers with baggage pick-up.
• Help resolve issues with delayed, lost, or damaged items.
• Use computer systems to track and catalog luggage.
• Interact with customers in a professional, efficient manner.
• Perform other duties as assigned within role requirements.
• Lift/carry or push/pull items weighing up to 70+ pounds regularly.

Skills

Local resident

Lift heavy items

Drug screen

Background check

18+ years old

Work authorization

SIDA training

Ramp training

Customer service

Education

High School diploma or GED

Job description

Date

Thursday, September 17, 2026

Entity

State

City

Des Moines

Base Pay Rate:

$ 15.76

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, P.M. shift

Part Time Days

Days of the week

Shift

Shift Start Time

Monday, Tuesday, Sunday A.M. shift 09:00am

Requirements and Description

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Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."