Customer Service Representative III

US Bank; EE. UU.; Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Up to 11 paid holiday opportunities

Adoption assistance

Sick leave accruals

Descripción de la vacante

U.S. Bank is seeking a Customer Service professional to support fleet customers and drivers around the clock. You will handle inquiries, resolve issues, and provide accurate account information to help clients manage their finances efficiently.

The role emphasizes strong communication, problem solving, and the ability to navigate multiple software tools while delivering excellent service across all hours, including holidays and emergencies.

Formación

• High school diploma or equivalent.
• Typically four to five years of relevant experience.
• Experience handling customer inquiries and issues via phone.

Responsabilidades

• Provides high quality customer service by responding to telephone inquiries, requests and problems.
• Researches, analyzes, and provides solutions that meet the customer's needs.
• Resolving customer inquiries and problems on first contact; providing customers with account information; resolving billing disputes; correcting payment errors; account maintenance.

Conocimientos

Effective telephone skills

Interpersonal skills

Problem-solving

Negotiation skills

Microsoft Office

Herramientas

Microsoft Office Suite

Descripción del empleo

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

About This Business

Voyager Fleet helps businesses keep their vehicles and drivers moving by providing solutions for managing fuel, maintenance, EV charging, tolls, and other fleet expenses.

Through U.S. Bank's fleet solutions, customers can manage transactions, spending controls, billing, and reporting while gaining greater visibility into their fleet operations.

Our Customer Service team helps support these fleet customers and their drivers. Please keep in mind that our business operates 24 hours a day, 7 days a week, 365 days a year . We support corporate fleet clients whose drivers operate throughout the country and at all hours, including holidays and during natural disasters. Because of this, reliable coverage across all operating hours is essential to supporting our clients.

Position Highlights

• Provides high quality customer service by responding to telephone inquiries, requests and problems
• Researches, analyzes, and provides solutions that meet the customer's needs
• The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact

Basic Qualifications

• High school diploma or equivalent
• Typically four to five years of relevant experience

Preferred Skills and Experience

• Thorough knowledge of concepts, practices, policies and procedures of banking products and services
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Ability to identify and resolve/escalate problems
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Permanent Schedule

Sunday - Thursday, 2:30p - 11:00p

Days Off: Friday and Saturday

Shift Differential: 10% for eligible evening hours

Training Schedule

Approximately six weeks of training

Monday - Friday, 8:00a - 4:30p

Followed by approximately two weeks of on-the-job training, at which time the candidate will transition to their permanent schedule of 2:30p - 11:00p, with Friday and Saturday off

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, inc