Customer Service Rep - Customer Contact Center

U.S. Bank; United States; On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability coverage

Paid vacation and holidays

Retirement plan

Parental leave

Job summary

U.S. Bank is seeking a Shipper Account Representative to serve as the primary contact for shippers and carriers, managing daily operations and growing the portfolio.

You will build strong relationships with assigned business accounts, focus on operational quality, resolve issues, and drive process improvements. This role requires a high school diploma, 4–5 years of relevant experience, and proficiency with MS Office; a proactive, detail-oriented mindset helps you succeed in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Typically four to five years of relevant experience.
• Strong verbal and written communication skills.
• Ability to thrive in a high-pressure environment.
• Detail oriented with good planning and organizational skills.

Responsibilities

• Establishes and maintains relationships with assigned business accounts as the carrier contact.
• Focuses on operational quality, problem resolution, and customer satisfaction.
• Troubleshoots issues, analyzes root causes, and implements solutions.
• Conducts conference calls with clients and carriers to review invoices and project status.
• Monitors daily deliverables and documents issues for timely resolution.
• Supports multiple projects and drives process improvements.
• Trains external customers on processes, tools, and applications.
• Interfaces with departments to provide systems/application support.

Skills

Strong communication

Interpersonal skills

Time management

Multitasking

Detail orientation

Proactive attitude

Stress tolerance

Education

High school diploma or equivalent

Tools

MS Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This Shipper Account Representative is the primary contact for their shippers and carriers and is responsible for maintaining, strengthening, and building the portfolio by proactively handling day-to-day operations.

Position Highlights

• Establishes and maintains great working relationships with assigned business accounts, serving as the carrier contact
• Focuses on operational quality, problem resolution, systemic improvement, productivity, and customer response/satisfaction
• Troubleshoots issues, analyzes root cause, suggests and implements solutions
• Conducts scheduled conference calls when needed with clients and carriers to review invoice financial statuses and status of any current projects
• Monitors daily deliverables
• Documents all issues/projects and follows through to timely, accurate resolution
• Completes special projects and process improvements for specific shipper in portfolio
• Accomplishes multiple projects simultaneously
• Advances account efficiency through process/exception analysis and implementation of improvements
• Gains in-depth product knowledge on customer-facing proprietary software/technology and trains external customers on processes, tools, and applications
• Understands functionality of all departments and interfaces with them for systems/application support

Basic Qualifications

• High school diploma or equivalent
• Typically four to five years of relevant experience

Preferred Skills and Experience

• Strong verbal, written, interpersonal, and communication skills
• Positive, proactive attitude mandatory
• Ability and desire to thrive in a high-pressure environment
• Initiative and strong work ethic, self-motivated, self-starter
• Ability to tolerate stress in work environment
• Detail oriented with strong planning, prioritization, and organizational skills
• Ability to prioritize and multi-task
• Strong software/technical support skills
• Proficient in MS Office ( Excel, Access, Word & Power Point)
• Understanding of logistics and/or freight payments

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $25.77