Customer Service Representative III

Sdatasystems.Com; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Strategic Data Systems is seeking a Customer Service Representative at Naval Station Norfolk, VA. This on-site role requires engaging with Navy Sailors and their families, providing first-line support, and using CRM systems to manage inquiries from across the US and abroad.

The position emphasizes strong communication, problem-solving, and the ability to work varied shifts, including nights and weekends, with opportunities for advancement to team leadership roles.

Qualifications

• DOD Secret Security Clearance Eligible.
• Experience in customer service and responding to requests for information promptly.
• Experience with CRM systems and the ability to adapt to new technologies, tools, and processes.

Responsibilities

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e‑fax, email, chat, and other channels.
• Utilize essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable information into systems and web forms with accuracy.
• Receive training on military programs and support customers across the Continental US and abroad.
• Opportunity for growth toward Shift Supervisor roles or Specified Teams.

Skills

CRM experience

Verbal and written communication

Multitasking

Typing 30 WPM

Tools

CRM software

Job description

Customer Service Representative

Naval Station Norfolk, VA 23511

On‑Site Position

24/7/365 Flexibility

Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!

We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Norfolk, VA.

Responsibilities

• Act as the first step in a multi‑tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e‑fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

Qualifications

• DOD Secret Security Clearance Eligible
• Experience in customer service and responding to requests for information in a timely manner; contact center experience preferred
• Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes
• Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to resolve service requests
• Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting
• Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast‑paced environment
• The ability to type at least 30 WPM
• Flexibility to work varied schedules, including nights and weekends, as required

Here is a short video of My Navy Career Center: https://www.youtube.com/watch?v=n86B5UY7H4o

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.