Customer Service Representative II, Evening Shift, Guest Services

adventisthealthcare; Rockville (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Prescription, Dental, and Vis

Employer-paid disability and life

Paid Time Off

Retirement contribution and match

Job summary

Adventist HealthCare's Shady Grove Medical Center in Maryland seeks an experienced Customer Support Rep II for the Guest Services Department to extend compassionate care and assist patients, visitors, and staff. Responsibilities include greeting, directing, badge preparation, wheelchair assistance, and resolving service issues under the guidance of the Director.

The role requires a high school diploma or GED and at least 2 years of medical office experience, with a 40-hour weekly schedule (3:30

Qualifications

• High School Diploma or GED required
• Minimum of 2+ years medical office or related experience is required

Responsibilities

• Greet patients, visitors, and staff promptly and professionally.
• Inquire about the reason for their visit.
• Prepare a visitors' badge or 'green' badge as requested.
• Provide directions as needed.
• Escort visitors and provide wheelchair assistance as needed throughout the hospital.
• Provide internal and external information as needed.
• Maintain an orderly and professional appearance in the lobby.
• Help to troubleshoot visitor / patient dissatisfaction to the appropriate person/department.
• Recommend to the Director any specific action plan to correct or improve customer service operating procedures.

Job description

Shady Grove Medical Center

Shady Grove Medical Center seeks to hire an experienced Customer Support Rep ll for our Guest Services Department who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

• Greet patients, visitors, and staff promptly and professionally.
• Inquire about the reason for their visit.
• Prepare a visitors' badge or 'green' badge as requested.
• Provide directions as needed.
• Escort visitors and provide wheelchair assistance as needed throughout the hospital.
• Provide internal and external information as needed.
• Maintain an orderly and professional appearance in the lobby.
• Help to troubleshoot visitor / patient dissatisfaction to the appropriate person/department.
• Recommend to the Director any specific action plan to correct or improve customer service operating procedures.
• With guidance from the Director, identify the needs of the visitor / patient population served. Modify and deliver assistance that is specific to those needs, i.e., age, culture, language, hearing and / or visual difficulties.
• Maintain a sufficient supply of wheelchairs, masks, and hand sanitizers in the lobby, as needed, contacting the appropriate individuals.

Qualifications include:

• High School Diploma or GED required
• Minimum of 2+ years medical office or related experience is required

Work Schedule:

• Employment Type: Full-time
• Hours per Week: 40 hrs/week
• Typical Daily Schedule: 3:30 pm - 12:00 am Monday through Friday
• Shift Type: Rotating
• Weekend Requirements: Must be flexible to work on weekends as needed.
• Holiday Requirements: Required/ Follow company holiday calendar
• On-Call: no

Pay Range:

$18.40 - $23.48 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).)

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