CUSTOMER SERVICE REPRESENTATIVE II

Ohio Valley Banc Corp.; West Virginia; On-site; USD 18,000 - 25,000; Full time

Job summary

Ohio Valley Banc Corp. is seeking a Full Time CSR/Teller in Mason, WV. Responsibilities include processing transactions, balancing drawers, promoting bank products, and aiding customers with inquiries.

The role requires strong customer service, attention to detail, and the ability to work in a fast-paced environment. Candidates should be capable of handling multiple tasks, meeting privacy standards, and supporting branch operations.

Qualifications

• Excellent customer service skills and ability to deal with customers and coworkers
• Interpersonal/people skills for teamwork and daily interactions
• Cash/check handling experience
• Proficient with Microsoft Office applications
• Follow instructions with strong attention to detail
• Good organization and time management abilities
• Maintain customer privacy at all times
• Punctuality and reliable attendance habits
• Professional oral and written communication skills
• Ability to perform well under stress and meet targets
• Ability to balance account books and compute figures
• Ability to lift up to 50 lbs for coin bags
• Ability to sit or stand for extended periods
• Occasional travel as needed

Responsibilities

• Process customer transactions accurately per bank policies and procedures
• Detect fraudulent activity and ensure security of customer accounts
• Promote bank products and services to customers
• Balance teller drawer accurately on a daily basis
• Provide courteous customer assistance and issue resolution
• Perform additional duties like check orders, debit card setups, and account changes
• Handle mail returns, references, stop payments, and monthly reports
• Log and manage customer complaints/requests and follow up
• Assist other ASR duties and cover other locations as needed
• Train new staff or existing employees when required
• Support day-end tasks and office duties as needed
• Maintain professionalism when answering phones and assisting in person

Skills

Customer service

Interpersonal skills

Cash handling

Microsoft Office

Attention to detail

Organization & time management

Privacy protection

Punctuality

Attendance

Flexibility

Communication skills

Working under stress

Math balancing

Lift 50 lbs

Sit/stand for long periods

Occasional travel

Job description

Job Details

Job Location: Mason, WV 25260Position Type: Full TimeSalary Range: $15.37You are responsible for accurately processing customer transactions, cross-selling bank products and maintaining quality relationships between OVB and our customers.

Requirements

• Year End Evaluation score must be 50 or higher
• Rolling 12-month CSR balancing percentage 95% or higher
• Position is designed for employees interested in doing a little more than CSR work but not moving on to ASR position.

Duties & Responsibilities

• Processing customer transactions accurately according to the policies and procedures of OVB.
• Detecting fraudulent activity (counterfeit, forgery, etc.).
• Promote bank products & services.
• Efficiently Balance teller drawer daily
• Providing various customer assistance.
• Efficiently perform additional duties such as: process check orders, debit card ordering & maintenance, AFT set-ups, closing deposit accounts, direct deposit sign-ups, ordering supplies, e-Services enrollment/changes, research requests, branch capture, coin machine balancing, cash advance machine balancing, ATM balancing and maintenance.
• Must be proficient in assisting customers with questions and issues.
• OVB will make any reasonable accommodation to allow the essential functions of the job to be performed. Contact Human Resources to discuss any possible accommodation.
• Professionally answering phone calls.
• Processing miscellaneous items such as (but not limited to) mail returns, credit references, stop payments and monthly reports.
• Manage and log customer complaints and requests.
• Proficiency and professional ability to answer questions via telephone or in person.
• Serve as a backup to various other ASR duties.
• Ability to cover other locations as a CSR II as needed.
• Assist in tasks required each day for starting and ending the day. Ex. Getting out or putting away office supplies/documents.
• May be called upon to train. Existing employees or new hires.
• All other duties as assigned.

Qualifications

• Excellent Customer Service Skills - Dealing with Customers and Co-Workers
• Interpersonal/People Skills
• Cash/Check Handling Experience
• Microsoft Office Knowledge
• Ability to Follow Instructions, Detail Oriented
• Good Organization & Time Management Skills
• Maintain Customer Privacy at all times
• Good Punctuality Habits - Arriving at work and return from breaks
• Positive Attendance Habits
• Flexibility
• Professional Oral/Written Communication Skills
• Ability to perform effectively and professionally under stress
• Ability to compute figures/balance account books
• Ability to lift minimum 50lbs for coin bags
• Ability to Sit or Stand for extended periods of time
• Occasional Travel