Customer Service Representative II

City Of Olathe; Sioux Falls (SD); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Dental coverage

Retirement plans

Educational reimbursement

Wellness program

Job summary

City of Olathe Downtown Library is seeking a part-time Customer Service Representative to greet patrons, answer questions, manage library accounts and support programs. You’ll be the first point of contact, delivering friendly, helpful service and guiding visitors through our resources.

The role requires at least two years of administrative or customer relations experience, a high school diploma, and proficiency with Microsoft Office.

Qualifications

• At least two years of administrative or customer relations experience.
• Proficiency with Microsoft Office programs.
• High school diploma or equivalent required.
• Course work in business or public administration preferred.

Responsibilities

• Greet patrons and respond to inquiries in person, over the phone, or online.
• Manage library accounts and assist with programs and events.
• Help patrons navigate library resources and services.

Skills

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Employment Type Part Time (20 to 29 hours with KPERS benefits)

Pay Range: $18.62 to $20.30 per hour depending on qualifications and experience.

Job Summary

Are you passionate about books, community engagement, and providing top-notch customer service? The Downtown Library for the City of Olathe is looking for an enthusiastic and service-oriented individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our patrons, ensuring they have a positive and enriching experience every time they visit. Your responsibilities will include assisting with inquiries, managing library accounts, supporting programs and events, and helping patrons navigate our vast resources. This is a fantastic opportunity for someone who loves interacting with people, thrives in a collaborative environment, and wants to contribute to a beloved community institution.

Key Responsibilities

• Provides information to customers for various City services in like kind to how the request was submitted (in person, over the phone or online); supports customers in the pursuit of information on topics of varying nature across citywide services continually expanding personal knowledge of city services; makes decisions for how to resolve most customer service needs with limited direction.
• Utilizes multiple computer software applications to initiate and process service requests and reporting queries; maintains elevated working knowledge of systems to support other customer service staff members.
• Provides training and support to other employees.

Qualifications

• Experience: At least two years of administrative or customer relations experience is required.
• Experience in a specific specialized area of service such as library services or utility services may be preferred.
• Effective interpersonal and communication skills are required along with proficiency in Microsoft Office programs.
• Education: A high school diploma or equivalent is required.
• Course work in business, public administration, or other related field is preferred.
• Licenses & Certifications: None required.
• Language: Proficiency in both written and verbal English is required with additional proficiency in Spanish and American Sign Language preferred.

About the City of Olathe

The City of Olathe consistently ranks as one of the best places to work, live and raise a family. That didn’t happen by accident. It happened because thousands of dedicated City employees work each day to make life better in our community. “Setting the standard for excellence in public service” is not just a saying in Olathe. It is what we do. Olathe’s quality of life is second to none, and we believe our employees deserve the same.

The City of Olathe values and fosters an innovative, diverse, and inclusive culture.

We offer competitive pay, health and dental coverage, retirement plans, and educational reimbursement. Employees can take advantage of the all-encompassing LiveWell wellness program to help them be their best selves—mentally, physically, socially, and financially.

The City of Olathe champions continuous training and development for employees at all levels. It is our belief that if our employees continue to grow and be successful, both personally and professionally, then the City will serve our residents in the best ways possible.

If you’re looking for a career where you can serve others, make a difference, and grow, then your path starts here.