Customer Service Representative II

Motion Industries (MOT); Omaha (NE); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Motion Industries is seeking a Customer Service Representative II in Omaha, NE. This role supports customers by responding to inquiries, providing quotes, and processing orders with accuracy and efficiency.

You will negotiate pricing within policy, maintain inventory awareness, and build long-term customer relationships to drive repeat business. Ideal candidates have a high school diploma or GED with 3–5 years of related experience, strong communication and multitasking skills, and solid

Competenze

• High school diploma or GED plus 3–5 years of related experience.
• Excellent communication, negotiation, and customer service skills.
• Ability to multi-task, manage time, and work with accuracy.

Mansioni

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places orders via phone, fax, email, or walk-in (counter sales).
• Negotiates sale and purchase prices within policy to maximize gross profit.
• Builds customer relationships to drive repeat business.
• Expedites backorders and manages inventory for customers.
• Sourcing products from branch, distribution center, or supplier inventories.
• Determines cost-effective shipping methods for orders.
• May handle customer returns and assist other reps.

Conoscenze

Reliability

Organization

Attention to detail

Communication skills

Time management

Multitasking

Computer skills

Negotiation skills

Product knowledge

Formazione

High school diploma or GED

Descrizione del lavoro

SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).JOB DUTIES :Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.Expedites backorders. May pull inventory and prepare order for shipment to customer.Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.Determines the most cost effective shipping method for customer orders.May handle customer returns.May support specific customer(s).Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Excellent communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Strong computer skills.Strong negotiation skills.Basic product knowledge.PHYSICAL DEMANDS:LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.SUPERVISORY RESPONSIBILITY: No Supervisory ResponsibilityBUDGET RESPONSIBILITY: NoCOMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.