CUSTOMER SERVICE REPRESENTATIVE II

City of Houston; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Houston is seeking a Vital Records Clerk for the Houston Health Department, Bureau of Vital Statistics. You will review documentation to determine eligibility for birth and death certificates and ensure confidentiality, process orders, and maintain electronic systems.

The role includes collecting daily revenues, answering inquiries by phone, email, or in person, and printing certified records with accuracy.

Qualifications

• Requires a high school diploma or GED.
• Two years of administrative or customer service experience required.
• Associate's degree may substitute for up to two years of experience.

Responsibilities

• Review documentation to ensure customers are qualified to request vital records (birth and death certificates) while maintaining security and confidentiality.
• Maintain and monitor records and reports on customer assistance including state mandated electronic systems.
• Distribute information to the public on vital records, and related statutory requirements.
• Collect and balance daily revenue from the sale of vital records, receipts, or fees.
• Research, analyze, and resolve standard customer problems and inquiries via phone, email, in person, etc.
• Review order requests for vital records into the Houston Health Department and State vital records system.
• Accurate processing of orders and certified record printing to ensure correct issuance of vital records.

Skills

Customer service

Administrative

Bilingual (EN/ES)

Education

High school diploma or GED

Job description

Position Overview

Applications Accepted From: All Persons Interested

Department: Houston Health Department

Division: Public Health Science and Surveillance

Section: Bureau of Vital Statistics

Reporting Location: 8000 North Stadium Dr.

Workdays & Hours: MONDAY - FRIDAY, 8:00 AM - 5:00 PM *Subject to Change*

Description Of Duties / Essential Functions

• Review documentation to ensure customers are qualified to request vital records (birth and death certificates) while maintaining security and confidentiality.
• Maintain and monitor various records and reports on customer assistance including state mandated electronic systems.
• Distribute information to the public on vital records, request statutory requirements.
• Collect and balance daily revenue from the sale of vital records, receipts, or fees.
• Research, analyze, and resolve standard customer problems and inquiries by various forms of communication i.e. phone, email, in person, etc.
• Review order requests for vital records into the Houston Health Department and State vital records system.
• Accurate processing of orders and certified record printing to ensure the correct issuance of vital records.

Physical Effort

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.

Work Environment

There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor.

Minimum Requirements

MINIMUM EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

Minimum Experience Requirements

Two (2) years of Administrative or customer service-related experience are required.

Substitution

An Associate's degree may be substituted for up to two years of the experience requirement.

License Requirements

None.

PREFERENCES

• Selected candidate must pass the Texas Department of State Health Services required background check
• Bilingual (English and Spanish)

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

Selection / Skills Tests Required

Department may administer skills assessment test

SAFETY IMPACT POSITION

Yes

If yes, this position is subject to random drug testing and if candidate is promoted into this position, he/she must pass an assigned drug test.

SALARY INFORMATION: GENERAL FUNDED POSITION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade: 15

EOE Equal Opportunity Employment

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.