Bilingual English/Spanish - Customer Service Representative II

Perfection Staffing; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The Houston Health Department seeks a temporary Administrative Assistant to review documentation, qualify customers for vital records requests, and balance daily revenue from vital records printing to ensure correct issuance.

Role requires bilingual English/Spanish preferred, basic arithmetic, and prior administrative or customer service experience. Note: all temporary employees must be current on vaccinations per Health Department policy, including TB screening and related health checks.

Qualifications

• Two years of administrative or customer service related experience are required.
• Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc.

Responsibilities

• Review documentation to ensure customers are qualified to request vital records (birth and death certificates) while maintaining security and confidentiality.
• Collect and balance daily revenue from sale of vital record printing to ensure correct issuance of vital records.

Skills

Bilingual English/Spanish

Administrative experience

Customer service

Education

High School diploma or GED

Job description

Review documentation to ensure customers are qualified to request vital records (birth and death certificates) while maintaining security and confidentiality. Collect and balance daily revenue from sale of vital record printing to ensure correct issuance of vital records. Must be Bilingual English/Spanish preferred.

SPECIFICATIONS

Note: It is mandatory that all Houston Health Department Temporary Employees are REQUIRED to be current on their vaccinations. Upon your initial visit to Employee Health, expect to receive a Tuberculosis Skin Test, administration of vaccines that are not up to date, and blood work if needed.

MINIMUM QUALIFICATIONS

KNOWLEDGE:

Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED .

EXPERIENCE:

Two years of administrative or customer service related experience are required.

PHYSICAL EFFORT:

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds .In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds)

WORK ENVIRONMENT:

There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions .The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal

PHYSICAL SKILL:

Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.