Customer Service Representative I - Utilities

City of Topeka; Topeka (KS); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Life/Long Term Disability

Paid Vacation & Holidays

KPERS 401(a)

(457) Deferred Comp

Short-Term Disability

Wellness Clinic

Wellness Center & fitness facility

Employee Assistance Program

Job summary

The City of Topeka's Utilities department is seeking a customer-focused individual to join our dynamic team as a Customer Service Representative. You will be the first point of contact for customers and contractors, providing excellent service and support for Utility accounts. Hours are Mon-Fri, 7:30 a.m.

to 5:30 p.m., with schedule based on seniority. The role requires a high school diploma or equivalent and at least one year of clerical and customer service experience.

Qualifications

• High school diploma or equivalent.
• One year of clerical experience is required with one year of customer service experience preferred.

Responsibilities

• Answer incoming phone calls and take appropriate action as required.
• Process customer service requests, bill payments, transfer services, and customer updates.
• Investigate high water bill complaints and resolve, schedule inspections, and follow-up as needed.
• Assist with data entry and maintaining office records and correspondence.

Skills

Customer service

Communication

Problem-solving

Multi-tasking

Call center experience

Data entry

Education

High school diploma or equivalent

1 year clerical experience

1 year customer service experience preferred

Tools

Office software

Job description

The City of Topeka's Utilities department is seeking a customer-focused individual to join our dynamic team as a Customer Service Representative. Members of our team serve as a first point of contact for customers and contractors and are responsible for providing excellent service and support for Utility accounts.

What you'll do:

• Answer incoming phone calls and take appropriate action as required.
• Process customer service requests, bill payments, transfer services, and customer updates.
• Investigate high water bill complaints and resolve, schedule inspections, and follow-up as needed.
• Assist with data entry and maintaining office records and correspondence.

The ideal candidate:

• Is passionate about providing excellent customer service.
• Has excellent communication skills with the ability to work in a fast-paced, high-volume environment.
• Has the ability to problem-solve and multi-task.
• Is proficient in the use of standard office software.
• Has prior call center and/or data entry experience.

Hours of operation are M-F 7:30 a.m. - 5:30 p.m. Work schedule will be dependent on seniority within those hours.

• High school diploma or equivalent.
• One year of clerical experience is required with one year of customer service experience preferred.

Entry rate of pay: $17.17 - $18.22 per hour, depending on qualifications

The City of Topeka offers a comprehensive benefits package, including:

• Medical, Dental, Prescription and Vision Insurance
• Paid Life/Long Term Disability Insurance
• Generous Paid Vacation & Holidays
• KPERS 401(a) Retirement Plan
• (457) Deferred Comp Savings Plan
• Short-Term Disability Insurance
• Free Onsite Health & Wellness Clinic
• Free in-house Wellness Center and a full-service fitness facility
• Employee Assistance Program

The City of Topeka is an Equal Opportunity Employer.