Customer Service Representative I (Automotive Fleet Parts Counter)

City of Houston; Houston (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

The City of Houston is seeking a Customer Service Representative I for the Fleet Management Department. This entry-level role supports internal and external customers by handling inquiries, processing orders, and coordinating inventory and parts distribution.

The position offers a varying schedule across warehouses and service sites in the city of Houston. Ideal candidates have a high school diploma or GED and at least six months of administrative or customer service experience.

Qualifications

• High school diploma or GED required.
• Six months of administrative or customer service experience required.
• Associates degree may substitute for the experience requirement.
• Knowledge of Microsoft programs and M5 experience is a plus.

Responsibilities

• Order, receive, stock, distribute, and complete inventory of surplus property for internal & external customers.
• Transport automotive parts to internal and external customers.
• Research, analyze, and resolve standard customer problems & inquiries by various forms of communication i.e. phone, email, in person, etc.
• Assist in the operation of "Just In Time" warehouse storage areas, receiving areas, or inventory controls and material management facility.
• Performs other duties as needed.

Skills

Customer service

Inventory management

Communication skills

Computers

Education

High school diploma or GED

Associates degree may substitute

Tools

Microsoft Office

M5 experience

Job description

Applications accepted from: ALL PERSONS INTERESTED

Division: Parts

Work Location: Various*

Workdays and Hours: Various (may require working weekends, holidays, and shifts) *

*Subject to change

Description of duties

The mission of the Fleet Management Department is to provide the City of Houston with the best value, fleet management services. To accomplish Fleet’s mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Customer Service Representative I. The Customer Service Representative I is a Tier I position and can make an immediate impact and add value towards the achievement of these goals. For further information pertaining to the Fleet Management Department, please visit: Who is the Fleet Management Department?

Essential functions

• Order, receive, stock, distribute, and complete inventory of surplus property for internal & external customers.
• Transport automotive parts to internal and external customers.
• Research, analyze, and resolve standard customer problems & inquiries by various forms of communication i.e. phone, email, in person, etc.
• Assist in the operation of "Just In Time" warehouse storage areas, receiving areas, or inventory controls and material management facility.
• Performs other duties as needed.

This is a General Services Department Position at the Tier I level.

Working conditions

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 50 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. General office conditions. May require long periods of standing and walking.

Minimum educational requirements

Requires a high school diploma or a GED.

Minimum experience requirements

Six months of administrative or customer service related experience is required.

An Associate's degree may be substituted for the experience requirement.

Minimum license requirements

Must have a valid Texas driver's license and comply with the City of Houston's policy on driving (AP 2-2).

Preference will be given to candidates with previous AUTOMOTIVE PARTS EXPERIENCE and sourcing agriculture parts for John Deere, New Holland, Toro, Kubota and Alamo in a retail or maintenance environment. Knowledge of Microsoft programs and M5 experience is a plus. Candidates able to work independently and possess excellent interpersonal, communication & computer skills are also desired.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Selection / skills tests required

None. However, the department may administer a skills assessment review.

Safety impact position

YES

Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Salary information

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The minimum to midpoint of this salary range is:

Salary Range - Pay Grade 13

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.