Customer Service Representative I

Luxor Workspaces, LLC; Waukegan (IL); On-site; USD 35,000 - 39,000; Full time

Job summary

A leading workspace solutions manufacturer in Waukegan is seeking a Customer Service Representative. This role focuses on providing product and service information while resolving customer issues. The ideal candidate has a strong background in customer service, is proficient with ERP systems, and possesses exceptional communication skills. Join our team to foster a collaborative work environment.

Qualifications

• Three years customer service experience preferred.

Responsibilities

• Manage and respond to customer service phone calls and emails.
• Provide information to customers about products and services.
• Work within company computer programs, including ERP and CRM.
• Process replacements, return authorizations, and claims.
• Calculate appropriate freight quotes based on options available.
• Work closely with Sales and Quality departments.
• Maintain customer portals.
• Forward customer referrals to Sales team.

Skills

Strong written and verbal communication skills

Intermediate typing and general computer skills

Ability to adjust to changing business conditions

Ability to troubleshoot and solve issues

Positive, can-do attitude

Education

High School Diploma

Tools

Microsoft Outlook

ERP systems

Salesforce

Excel

Word

PowerPoint

Job description

At Luxor, we cultivate a culture of innovation and forward-thinking that our employees thrive in, and this mindset is reflected in our products. As a manufacturer of cutting-edge workspace solutions for commercial, educational, industrial, and various other markets, we consistently develop functional, value-driven products. Our workspace furniture solutions are designed to foster a healthy and collaborative work environment.

Pay Range: $35,000 to $39,000

Job Summary

Provides service to customers including product and service information, and by resolving product and service problems. This position interacts constantly with Luxor customers, industry end-users, and other internal departments to understand and clarify a customer’s request or complaint, determine the cause, select and explain the best solution to complete the request or resolve the complaint, and follow up to ensure resolution. Understands issues daily and works to resolve root causes to promote better customer experiences.

Job Responsibilities

• Positively manage and respond to customer service phone calls and emails
• Quickly provide information to customers about products and services
• Work within company computer programs, including ERP and CRM
• Process replacements, return authorizations, freight claims, and carrier requests
• Accurately calculate appropriate freight quotes based on options available
• Work closely with Sales and Quality departments
• Consistently maintain customer portals
• Promptly forward customer referrals to Sales team

Other Duties and Responsibilities

• Develop vast knowledge of products and parts
• Understand customer specific requirements
• Other tasks and requirements that may occur in the general course of busines

Skills and Abilities Required

• Strong written and verbal communication skills
• Intermediate typing and general computer skills
• Ability to adjust to changing business conditions and learn new processes
• Ability to troubleshoot and solve issues with limited information using basic processes and judgement
• Positive, can-do, solutions-oriented attitude

Additional Requirements

Education and Experience Required:

High School Diploma

Three years customer service experience preferred

Computer equipment and level of software requirements:

• Intermediate experience with Microsoft Outlook preferred
• Previous experience with ERP systems and/or Salesforce preferred
• Beginner level of Excel, Word, and PowerPoint

Specific Knowledge, Licenses, Certifications Required:

None

Training Requirements:

None

Physical Demands:

None

Usual office working conditions

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Chicago
Job Segment: Customer Service Representative, ERP, Telemarketing, Inside Sales, Customer Service, Technology, Sales