Customer Service Representative

Luxottica; Dallas (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Job summary

Luxottica is seeking a Customer Service Representative in Dallas, Texas to handle calls from new and existing business clients. You will provide efficient customer support, process orders, and maintain high service standards to ensure customer satisfaction.

The ideal candidate will have a high school diploma, at least one year of customer service experience, and excellent communication skills. Benefits may include health care, retirement savings, and employee discounts.

Qualifications

• High school diploma.
• 1+ years of experience in customer service or call center.
• Strong telephone etiquette and communication skills.

Responsibilities

• Handles calls from business clients regarding various requests.
• Resolves customer complaints and documents interactions.
• Maintains service levels and follows up with customers.

Skills

Excellent telephone etiquette

Strong verbal and written communication skills

Customer service experience

Time management skills

Strong PC skills including MS Office

Interpersonal skills

Ability to navigate information systems

Education

High school diploma

Tools

SAP

Job description

Requisition ID: 929737

Store #: E00804 Ops - Customer Svc - Admin FIELD

Position: Full-Time

Total Rewards: Benefits/Incentive Information

GENERAL FUNCTION

The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.

MAJOR DUTIES AND RESPONSIBILITIES

• Answers incoming calls and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Correctly documents customer interactions and tracks call types.
• Maintains support service levels and upholds Luxottica’s Customer Service standards.
• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
• Takes inbound phone calls for up to 90% of assigned shift.
• Performs all other duties as assigned.

BASIC QUALIFICATIONS

• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet

PREFERRED QUALIFICATIONS

• Higher education degree
• Previous experience using SAP
• Previous experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language
• Bilingual Spanish or French

BENEFITS

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.