Customer Service Representative I

Heartland Co-Op; Spearman (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Heartland Co-Op is seeking a full-time Customer Service Representative in Spearman, TX. The role involves providing timely customer service via email, phone, and in-person, as well as managing billing and payment of merchandise.

Qualified candidates will have a high school diploma or GED and strong customer service skills. Responsibilities include maintaining inventory records and resolving customer issues. The position requires a valid driver's license and may involve lifting up to 50 pounds.

Qualifications

• High school diploma or GED; or relevant experience and/or training.
• Ability to read and comprehend simple instructions and correspondence.
• Customer service experience required.

Responsibilities

• Provide customer service in a timely manner through various channels.
• Assist in resolving customer concerns and complaints.
• Maintain grain, petroleum, feed and agronomy records.

Skills

Customer Service

Team Work

Organizational Support

Dependability

Quality

Attendance/Punctuality

Education

High school diploma or GED

Tools

Grain and inventory software

Job description

Job Details

Job Location: Region 1 - Bernstein-611 - Spearman, TX 79081

Position Type: Full Time

Education Level: High School

Job Category: Customer Service

Summary: Receives and bills merchandise, accepts payment, waits on customer and assists location manager by performing the following duties.

Essential Duties and Responsibilities

• Provides customer service in a timely manner via several means which include email, face-to-face interaction, telephone and live chat.
• Bill products, receive payments, run scale, and track inventory.
• Assist in resolving customer concerns, complaints and issues.
• Assist location manager with maintaining grain, petroleum, feed and/or agronomy records.
• Accept and record prepayment and bookings for products.
• Price and process payment for commodities delivered by customers.
• Remove cash and reconcile amount of cash in register at end of day and prepares deposit.
• Develops and maintains vast knowledge of the products and services being offered.
• Exhibits self-motivation and the ability to multitask and pay close attention to small details.
• Contributes to team effort by accomplishing related results as needed.
• Must maintain a valid driver’s license and commercial insurability at all times.
• Other duties as assigned by management.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate and sometimes loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear, occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds and frequently lift and/or move greater than negligible up to 10 pounds of force constantly. Specific vision abilities required by this job include close vision and ability to adjust focus.

Lift Level

Medium

Qualifications

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service – Responds to requests for service and assistance.
• Team Work – Supports everyone's efforts to succeed.
• Organizational Support – Follows policies and procedures.
• Dependability – Commits to long hours of work when necessary to reach goals.
• Quality – Demonstrates accuracy and thoroughness.
• Attendance/Punctuality – Is consistently at work and on time.

Education/Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of grain and inventory software.

Certificates and Licenses

Must maintain a valid driver’s license and commercial insurability at all times. May be required to maintain a valid CDL and commercial insurability by location manager. May be required to maintain a current weighing license and grain grading certificate.

Supervisory Responsibilities

This job has no supervisory responsibilities.