Customer Service Representative I

Heartland Co-Op; Gilman (IA); On-site; USD 30,000 - 38,000; Full time

Job summary

Heartland Co-Op in Gilman, IA is seeking a Full-Time Customer Service Associate who will handle sales transactions, assist customers, and support the location manager with daily duties.

You will bill products, accept payments, manage inventory records, respond to inquiries via email, phone, and in person, and help maintain accurate grain, petroleum, feed, and agronomy records. A valid driver's license is required.

Qualifications

• Education: High school diploma or GED or equivalent combination of education and experience.
• Language Ability: Ability to read and comprehend simple instructions and memos; communicate effectively.
• Math Ability: Ability to perform basic arithmetic for pricing and transactions.
• Reasoning Ability: Apply common sense in following written or oral instructions; solve basic problems.

Responsibilities

• Provides customer service in a timely manner via email, face-to-face, telephone and live chat.
• Bill products, receive payments, run scale, and track inventory.
• Assist in resolving customer concerns, complaints and issues.
• Assist manager with maintaining grain, petroleum, feed and agronomy records.
• Accept and record prepayment and bookings for products.
• Price and process payment for commodities delivered by customers.
• Remove cash, reconcile cash in register, and prepare deposits.
• Develops and maintains knowledge of products and services.
• Exhibits self-motivation and ability to multitask and pay attention to details.
• Contribute to team effort by accomplishing related results as needed.
• Must maintain a valid driver’s license and commercial insurability at all times.
• Other duties as assigned by management.

Skills

Customer Service

Team Work

Organizational Support

Dependability

Quality

Attendance/Punctuality

Education

High school diploma or GED

Tools

Grain software

Job description

Job Details

• Job Location: Region 7 - Pickering-089 - Gilman, IA 50106
• Position Type: Full Time
• Education Level: None
• Job Category: Customer Service

Summary

Receives and bills merchandise, accepts payment, waits on customer and assists location manager by performing the following duties.

Essential Duties and Responsibilities

• Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat.
• Bill products, receive payments, run scale, and track inventory.
• Assist in resolving customer concerns, complaints and issues.
• Assist location manager with maintaining grain, petroleum, feed and/or agronomy records.
• Accept and record prepayment and bookings for products.
• Price and process payment for commodities delivered by customers.
• Remove cash and reconcile amount of cash in register at end of day and prepare deposit.
• Develops and maintains vast knowledge of the products and services being offered.
• Exhibits self‑motivation and the ability to multitask and pay close attention to small details.
• Contribute to team effort by accomplishing related results as needed.
• Must maintain a valid driver’s license and commercial insurability at all times.
• Other duties as assigned by management.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate and sometimes loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear, occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds and frequently lift and/or move greater than negligible up to 10 pounds of force constantly. Specific vision abilities required by this job include close vision and ability to adjust focus.

Lift Level: Medium – Exerting 50 to 100 pounds of force rarely, 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly.

Qualifications

Competency

• Customer Service – Responds to requests for service and assistance.
• Team Work – Supports everyone's efforts to succeed.
• Organizational Support – Follows policies and procedures.
• Dependability – Commits to long hours of work when necessary to reach goals.
• Quality – Demonstrates accuracy and thoroughness.
• Attendance/Punctuality – Is consistently at work and on time.

Qualifications

• Education: High school diploma or GED; or one to three months of related experience and/or training; or equivalent combination of education and experience.
• Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; present information effectively in one‑on‑one and small group situations.
• Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent.
• Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; deal with problems involving several concrete variables in standardized situations.
• Computer Skills: Knowledge of grain and inventory software.

Certificates and Licenses

• Must maintain a valid driver’s license and commercial insurability at all times; may be required to maintain a valid CDL and commercial insurability by location manager.
• May be required to maintain a current weighing license and grain grading certificate.

Supervisory Responsibilities

This job has no supervisory responsibilities.