Customer Service Representative I

Heartland Co-Op; Malcom Township (IA); On-site; USD 30,000 - 45,000; Full time

Job summary

Heartland Co-Op is seeking a customer service oriented associate in Malcom Township, IA. Responsibilities include billing merchandise, processing payments, and assisting the location manager with inventory and records.

The role requires strong attention to detail, reliability, and the ability to multitask in a fast-paced environment. Employees must maintain valid driver’s license and commercial insurability; duties may include various tasks assigned by management.

Qualifications

• High school diploma or GED or equivalent required.
• Experience in customer service or retail is preferred.
• Ability to perform basic math for transactions and inventory checks.

Responsibilities

• Provide customer service via email, in person, phone, and chat.
• Bill products, receive payments, run scale, and track inventory.
• Assist in resolving customer concerns and issues.
• Maintain grain, petroleum, feed, and agronomy records for location.
• Accept and record prepayments and bookings for products.
• Price and process payments for commodities delivered by customers.
• Reconcile cash at end of day and prepare deposits.
• Develop knowledge of products and services offered.
• Demonstrate multitasking and attention to detail.
• Foster teamwork and perform related duties as needed.

Skills

Customer service

Teamwork

Organizational skills

Dependability

Attention to detail

Cash handling

Education

High school diploma or GED

Tools

Grain software

Inventory software

Job description

Summary

Receives and bills merchandise, accepts payment, waits on customer and assists location manager by performing the following duties.

Essential Duties and Responsibilities

• Provides customer service in a timely manner via several means which include email, face to face interaction, telephone, and live chat.
• Bill products, receive payments, run scale, and track inventory.
• Assist in resolving customer concerns, complaints, and issues.
• Assist location manager with maintaining grain, petroleum, feed, and/or agronomy records.
• Accept and record prepayment and bookings for products.
• Price and process payment for commodities delivered by customers.
• Removes cash and reconciles amount of cash in register at end of day and prepares deposit.
• Develops and maintains vast knowledge of the products and services being offered.
• Exhibits self-motivation and the ability to multitask and pay close attention to small details.
• Contributes to team effort by accomplishing related results as needed.
• Must maintain a valid driver’s license and commercial insurability at all times.
• Other duties as assigned by management.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate and sometimes loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear, occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds and frequently lift and/or move greater than negligible up to 10 pounds of force constantly. Specific vision abilities required by this job include close vision and ability to adjust focus.

Lift Level: Medium.

Exerting 50 to 100 pounds of force rarely, 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly.

Competency

• Customer Service – Responds to requests for service and assistance.
• Team Work – Supports everyone's efforts to succeed.
• Organizational Support – Follows policies and procedures.
• Dependability – Commits to long hours of work when necessary to reach goals.
• Quality – Demonstrates accuracy and thoroughness.
• Attendance/Punctuality – Is consistently at work and on time.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of grain and inventory software.

Certificates and Licenses

Must maintain a valid driver’s license and commercial insurability at all times. May be required to maintain a valid CDL and commercial insurability by location manager. May be required to maintain a current weighing license and grain grading certificate.

Supervisory Responsibilities

This job has no supervisory responsibilities.