Customer Service Representative I

Moog Inc; Salt Lake City (UT); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Bonus opportunities

401k matching

Employee stock purchase plan

Flexible PTO

Comprehensive health coverage

Job summary

Moog is seeking a polished, entry-level Customer Service professional for the Medical Devices group in Salt Lake City. You will report to the Customer Service Supervisor and work in a collaborative, flexible environment with remote work options and periodic on-site training.

The role requires a high school diploma, basic MS Office skills, and the ability to work independently or within a team. Excellent communication and problem-solving are valued.

Qualifications

• Experience in customer service, call center or similar role preferred.
• Basic computer skills with Microsoft Office applications.
• Ability to work independently or as part of a team.

Responsibilities

• Assist customers by email with questions, service requests, order placement, accounting needs, and product support.
• Process customer orders and requests for product repair into an ERP/order entry system.
• Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.
• Support and initiate pricing dispute process.
• Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner.
• Address, research and elevate customer issues; respond to inquiries, investigate disputes, and provide warranty information.
• Provide additional support to customer service and sales colleagues as needed.

Skills

Customer service

Phone and email support

Microsoft Office

Education

High School Diploma or GED

Job description

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title

Customer Service Representative I

Reporting To

Supervisor, Sales Customer Service

Work Schedule

Fully Remote or Hybrid if Local - Salt Lake City, UT

Moog Medical Devices Group

Moog Medical Devices Group designs, manufactures, and distributes industry-leading enteral feeding and infusion pumps. These advanced infusion systems improve medication/patient safety, optimize application performance, reduce medical expenses and SAVE LIVES.

Our Medical Devices team in Salt Lake City, UT is looking for a polished, entry-level Customer Service professional to join their dynamic team. You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment. While we're excited to offer this position as fully remote, the ideal candidate will also live within a commutable distance from our SLC facility to attend in-person training and provide periodic on-site support as needed.

Shift

Monday-Thursday 6:30AM - 4:00PM Utah time, Every other Friday 7:30AM - 4:00PM(regular schedule is a 9/80 rotational Fridays off).

Requirements

• High School Diploma or equivalency (GED) required.
• Related experience and/or training in customer service, call center, or similar role preferred.
• Basic computer/technical skills with demonstrated competencies with Microsoft Office applications.
• Ability to work independently or as part of a team.

Responsibilities

• Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
• Process customer orders and requests for product repair into an ERP/order entry system.
• Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.
• Support and initiate pricing dispute process.
• Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner.
• Support, address, research and elevate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info.
• Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed.

Benefits

• Financial Rewards: Great compensation package, bonus opportunities, matching 401k and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program
• Health & Wellbeing: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (EAP) and other supplemental benefit coverages
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Collaborative and Welcoming Culture: Warm, respectful, family-like environment rooted in our 12 core values. Enhanced by multiple employee-led Employee Resource Groups, and various team-building activities, delivering a truly open and supportive workplace
• Additional site specific benefits may also be offered

This role prefers a customer service professional with a demonstrated ability to provide meaningful support in a compassionate manner with both external and internal customers. You will work independently but also as part of a cross functional team that plays a very vital role in our organization. If you feel as though you have the skills/background required to thrive in this role.

Salary Range Transparency

Salt Lake City, UT $17.00-$19.00 Hourly

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

Moog offers an inclusive workplace, and, as such, affirms the right of every person to participate in all aspects of employment based on merit without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.