Customer Service Representative I

Kirby Risk Corporation; Mount Vernon (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team in the Electrical Supply sector. This role offers a unique opportunity to engage with customers, process orders, and support sales initiatives while ensuring top-notch service. Ideal candidates will have strong communication skills and a passion for customer satisfaction. The company values hard work and respect, fostering a culture that encourages growth and development. If you're looking to make a meaningful impact in a supportive environment, this position is perfect for you.

Benefits

Medical

Vision

Life Insurance

Tuition Reimbursement

401K Plan

Profit Sharing

PTO

Employee Assistance Programs

On-the-job training

Qualifications

• 2+ years of experience in customer service or related field.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Process customer orders and repairs, ensuring customer satisfaction.
• Collaborate with vendors and outside sales teams for timely service.

Skills

Customer Service Excellence

Communication Skills

Organizational Skills

Attention to Detail

Interpersonal Skills

Education

College Coursework

2+ years of relevant work experience

Tools

Forklift

Multi-Line Phone Systems

Job description

Customer Service Representative – Electrical Supply Mt. Vernon, IL

At Kirby Risk, a Customer Service Representative is a Multi-Faceted Role with Opportunities for Growth and Development!

This role will work with internal and external customers to place and process customer orders, process repairs in the warehouse, and work with vendors to support customer needs.

What will I be doing as a Customer Service Representative?

• Provide Customer Service Excellence: Exceeding customer expectations and the commitments that we have made.
• Processes the repair of customer product and is the “go-to” for customer needs and challenges
• Putting a smile on the face of our customers as you partner with the outside sales team to keep them satisfied
• Joining forces with vendors to make sure products and repairs are delivered on time, every time
• Championing corporate marketing initiatives, such as training events and product launches.
• Taking advantage of the opportunity to build deeply satisfying relationships internally and externally.

As a CSR in the Electrical Supply Industry, you will work hands-on with customers and products, providing customer service excellence, in one or more of these essential areas:

• Warehousing and Repairs
• Counter Sales (Front of Store)
• Supporting and Partnering with Outside Sales and Marketing and Communications
• Vendor Relations—Incoming and outgoing calls

Want to know if you are a good fit? If so, you will meet the following criteria:

• College Course work and/or 2+ years of relevant work experience
• Be a quick study, willing and able to apply ongoing learning
• Strong written, verbal communication, and interpersonal skills
• Keen attention to detail and organizational skills
• Must Have a Valid Driver’s License

Preference is given to candidates with business-to-business sales experience and Electrical Supply and Distribution knowledge!

What are some of the Physical Requirements?

• Must have Valid Driver’s License
• Lifting to 50 lbs.
• Answering Multi-Line Phone Systems
• Unloading Shipments (semi)
• Loading Customer Vehicles
• Fork-lift experience preferred

What is the schedule?

• 7 am to 5 pm Monday thru Friday
• Overtime as needed

What’s the company culture like at Kirby Risk?

A leader in Electrical Supply and Manufacturing, the roots of this continuously successful (since 1926) organization are reflected in its enduring Values and Principles; hard-working, engaged, caring people who treat one another and our customers with the utmost respect and approach their work with a sense of urgency.

What are the benefits?

Kirby Risk provides a complete benefits package, including

• Medical
• RX
• Vision
• Life
• Employee Assistance Programs
• Tuition Reimbursement
• On-the-job training
• 401K Plan
• Profit Sharing
• PTO

How to apply:

To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions [e-mail]

WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD

We will acknowledge all resumes received via email and respond to requests for help to complete your application.

Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

A Safe Workplace is a Drug-Free Workplace