Customer Service Representative I

Hilliary Communications; Lawton (OK); On-site; USD 30,000 - 38,000; Full time

Job summary

Hilliary Communications is seeking an in-house Customer Service Representative to join our Lawton, OK location. You’ll be the friendly face of the brand, handling inquiries, guiding customers through transactions, and ensuring smooth experiences.

Responsibilities include processing payments, scheduling installs across Oklahoma and Texas, and collaborating with team members to resolve issues promptly. A high school diploma and 1+ year of customer service experience are required.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of customer service experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Represent the Brand: be the face and voice of Hilliary, professionals and friendly.
• Assist Customers: provide exceptional support and ensure positive interactions.
• Handle Payments: process cash and credit transactions, balance drawers, manage returns.
• Collaborate & Communicate: work with colleagues and update the team on inquiries.
• Scheduling Installs: book appointments across Oklahoma and Texas.
• Follow Policies: adhere to security and cash handling procedures.
• Bring Your Best Self: maintain a growth mindset and positive demeanor.

Skills

Communication skills

Interpersonal skills

Troubleshooting

Computer literacy

Team player

Independent work

Software testing

Education

High School Diploma

Job description

Job Details: Job Location: HQ 11S06 - Lawton, OK, Position Type: Full Time, Salary Range: Undisclosed, Hilliary Communications is looking for an in-house customer service representative to join us at our Lawton, OK location. If you love helping people, solving problems, and being the go-to person for smooth transactions, this role is for you!

What you’ll do:

• Represent the Brand: Serve as the face and voice of Hilliary, consistently delivering professionalism and friendliness.
• Assist Customers: Provide exceptional support within your role and ensure every interaction leaves a smile.
• Handle Payments: Process cash and credit transactions accurately, maintain balanced cash drawers, and manage equipment returns with care.
• Collaborate & Communicate: Work closely with colleagues, elevate inquiries to customer service when needed, and keep everyone in the loop.
• Scheduling Installs: Follow technician schedules and create appointments for new and existing customers throughout Oklahoma and Texas.
• Follow Policies: Adhere to all company guidelines, including security and cash handling procedures.
• Bring Your Best Self: Exhibit a growth mindset, positive attitude, and friendly demeanor in every interaction.

What We’re Looking For

• A trustworthy, detail-oriented individual who loves working with people.
• Someone who thrives in a team environment and communicates clearly.
• A positive attitude and willingness to learn and grow.

Why You’ll Love It Here

• Be part of a company that values community and customer care.
• Enjoy a supportive team and opportunities to grow your skills.
• Make a real impact by being the first point of contact for our customers over the phone, but most importantly, locally in Lawton and Medicine Park.
• Hilliary is growing rapidly and there is so much more to come!

Qualifications: Required Education:

• - High School Diploma or equivalent

Required Experience:

• - 1+ years of customer service experience

Required Skills and Abilities:

• - Excellent communication and interpersonal skills
• - Ability to troubleshoot and resolve customer issues
• - Proficiency in basic computer skills
• - Ability to work independently and as part of a team
• - Experience with software testing (preferred)