Customer Service Representative I

Kirby Risk; Centralia (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in Electrical Supply is looking for a Customer Service Representative to join their team in Centralia, IL. The ideal candidate will provide exceptional customer service and work closely with sales to meet customer needs. This entry-level position offers opportunities for growth and includes a competitive benefits package.

Benefits

Medical

Dental

Vision

Life Insurance

Tuition Reimbursement

401K Plan

Profit Sharing

PTO

Qualifications

• Must be a quick study, willing to apply ongoing learning.
• Strong written, verbal communication, and interpersonal skills required.
• Must have a valid driver's license.

Responsibilities

• Provide Customer Service Excellence.
• Partner with outside sales team to keep customers satisfied.
• Ensure timely product delivery with vendors.

Skills

Communication

Attention to detail

Customer service

Education

2+ years of relevant work experience or college coursework

Job description

Join to apply for the Customer Service Representative I role at Kirby Risk

6 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative I role at Kirby Risk

Get AI-powered advice on this job and more exclusive features.

Customer Service Representative - Electrical Supply Centralia, IL

At Kirby Risk, a Customer Service Representative is a Multi-Faceted Role with Opportunities for Growth and Development!

What will I be doing as a Customer Service Representative?

• Provide Customer Service Excellence: Exceeding customer expectations and the commitments that we have made.
• Becoming the "go-to" for customer needs, challenges, and requests
• Putting a smile on the face of our customers as you partner with the outside sales team to keep them satisfied
• Joining forces with vendors to make sure products are delivered on time, every time
• Championing corporate marketing initiatives, such as training events and product launches.
• Taking advantage of the opportunity to build deeply satisfying relationships internally and externally.
  
  

As a CSR In The Electrical Supply Industry, You Will Work Hands-on With Customers And Products, Providing Customer Service Excellence, In One Or More Of These Essential Areas

• Counter Sales (Front of Store)
• Inside Sales
• Warehousing
• Supporting and Partnering with Outside Sales and Marketing and Communications
• Vendor Relations-Incoming and outgoing calls
  
  

Want to know if you are a good fit? If so, you will meet the following criteria:

• College Course work and/or 2+ years of relevant work experience
• Be a quick study, willing and able to apply ongoing learning
• Strong written, verbal communication, and interpersonal skills
• Keen attention to detail and organizational skills
• Must Have a Valid Driver's License
  
  

Preference is given to candidates with business-to-business sales experience and Electrical Supply and Distribution knowledge!

What are some of the Physical Requirements?

• Must have Valid Driver's License
• Lifting to 50 lbs.
• Answering Multi-Line Phone Systems
• Managing/Taking Inventory
• Unloading Shipments (semi)
• Loading Customer Vehicles
• Fork-lift experience preferred
  
  

What is the schedule?

• Monday thru Friday
• Overtime as needed
  
  

What's the company culture like at Kirby Risk?

A leader in Electrical Supply and Manufacturing, the roots of this continuously successful (since 1926) organization are reflected in its enduring Values and Principles; hard-working, engaged, caring people who treat one another and our customers with the utmost respect and approach their work with a sense of urgency.

What are the benefits?

Kirby Risk provides a complete benefits package, including

• Medical
• RX
• Dental
• Vision
• Life
• Employee Assistance Programs
• Tuition Reimbursement
• On-the-job training
• 401K Plan
• Profit Sharing
• PTO

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at Kirby Risk by 2x

Get notified about new Customer Service Representative jobs in Centralia, IL.

Customer Service Representative, Mid Shift

Mount Vernon, IL $15.00-$15.00 3 months ago

Customer Service Representative, Evenings

Customer Service Representative, PT Mid Shift

Customer Service Representative, Overnights

Mount Vernon, IL $4,004.00-$5,245.00 2 weeks ago

Part-Time Medical Receptionist - Mount Vernon, IL

Field, IL $98,000.00-$125,000.00 19 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.