Customer Service Representative | Home Medical Equipment

Avera Health; Sioux Falls (SD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

PTO from day 1

5% retirement match

Career development

Job summary

Avera Health is hiring for an on-site position at its Sioux Falls location. You will assist customers with product selection, educate on benefits, and process sales and rentals for home medical equipment. Maintain clean merchandise displays and coordinate with leadership to ensure a positive shopping experience.

The role requires a technical certificate and 1–3 years related experience. PTO from day 1 and a strong benefits package are included, with opportunities for career development and

Qualifications

• Technical Certificate, one-year certificate from college or technical school or equivalent.
• 1-3 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Greet customers and assist with product selection and education on functions and benefits.
• Receive and record merchandise; maintain stock levels and presentation.
• Process sales/rentals on-site, including pre-authorizations, physician orders, and patient education.
• Collaborate with services to verify information and update product knowledge and displays.
• Promote services to clinic staff and physicians; support store and display initiatives.

Skills

Customer service

Retail sales

Communication

Teamwork

Education

Technical Certificate

Job description

Location:Avera Home Medical Equipment-Sioux FallsWorker Type:RegularWork Shift:Day Shift (United States of America)Pay Range:The pay range for this position is listed below. Actual pay rate dependent upon experience.$19.50 - $25.50Position HighlightsYou Belong at AveraBe part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.A Brief OverviewServes as an on-site resource for services and processing referrals/sales/rentals as appropriate for branch location. Contacts the appropriate service line representative when additional services and/or specific information is requested. Attends to customer's needs and brings information to the Leadership Team planning effort.What you will doProvides a welcoming environment for patients, customers and staff by assisting with product selection and product education, which would consist of teaching the customer about the functions and benefits of the product.Receives and records merchandise according to store procedures, organize merchandise as needed and assists in maintaining merchandise stock levels and presentation.Maintains a clean store necessary to ensure the store presentation to our customers is pleasing and a comfortable shopping experience.Researches and promotes new products to display at store.Completes the sale/rental transactions for all on-site level I home medical equipment/products/services (i.e., measuring/fitting of vascular garments) to include securing appropriate pre-authorizations, physician orders, data entry, signatures, co-pays, patient education, etc.Works with Access Services for appropriate verification.Collaborates with appropriate manager/supervisor/and materials to add/delete service specific information, education, products, and services.Maintains up-to-date knowledge base of new products and services available.Promotes services to clinic staff and physicians.Works collaboratively with Site Manager for show product display that promotes positive sales efforts.Essential QualificationsThe individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.Required Education, License/Certification, or Work Experience:Technical Certificate One-year certificate from college or technical school; or equivalent combination of education and experience1-3 years Related experience and/or training; or equivalent combination of education and experienceExpectations and StandardsCommitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.Promote Avera’s values of compassion, hospitality, and stewardship.Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.Maintain confidentiality.Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.Benefits You Need & Then SomeAvera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.PTO available day 1 for eligible hires.Up to 5% employer matching contribution for retirementCareer development guided by hands-on training and mentorshipAvera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].