Customer Service Representative - Property Management

Invitation Homes Inc.; Orlando (FL); Hybride; USD 25 000 - 43 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Paid time off

401k with matching

Casual dress

Team events

Employee resource groups

Résumé du poste

Invitation Homes Inc. is seeking a Customer Service Representative - Property Management in Orlando to provide high-level resident support in a fast-paced environment.

You will assist residents in person or by phone, address property issues, and help ensure a smooth move‑in experience with new residents. The role requires strong communication skills and prior property management or customer service experience, plus proficiency in Word, Excel, Outlook and Adobe.

Qualifications

• High school diploma or GED required.
• Experience in Property Management administration or customer service.
• Proficiency in Microsoft Word, Excel, Outlook and Adobe; experience using property management software is helpful.

Responsabilités

• Assisting residents in person or over the phone in a well-mannered and professional way.
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience.
• Completing resident welcome calls and emails to help ensure a seamless move-in experience.
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority.
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible HOA violations.
• Reviewing and working through all action items on applicable task list.

Connaissances

Customer service

Verbal communication

Written communication

Problem solving

Call handling

Formation

High school diploma or GED

Outils

Microsoft Word

Microsoft Excel

Outlook

Adobe

Property management software

Description du poste

## Customer Service Representative - Property ManagementApply: Orlando, Florida: Full time: Posted Today: R5944**Who We Are**Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home,\" but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse. **Your Role on the Team**As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high- volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:* Assisting residents in person or over the phone in a well-mannered and professional way* Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience* Completing resident welcome calls and emails to help ensure a seamless move-in experience* Assisting in processing Public Housing Agency applications and communicating with the Housing Authority* Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations* Reviewing and working through all action items on applicable task list **Your Experience Includes*** High school or GED* Proven experience in Property Management administration or customer service* Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful* Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor **Why Us**We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:* Competitive pay and an annual bonus program for all associates* Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays* 401k with matching company contributions* Awesome work environment with casual dress* Team events and gatherings* Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation. Build a foundation here and apply today!## **Salary Range**The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.## **Compensation and Benefits**To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:* Annual bonus program* Health, dental, vision, and life insurance* Long-term and short-term disability insurance* Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays* 401(k) with company matching contributions* Awesome work environment with casual dress* Team events and gatherings (Pre- and Post-Covid)*Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].**To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.*