Customer Service Representative - Healthcare (Part Time)

Maximus; Tampa (FL); On-site; USD 19,000 - 27,000; Full time

Job summary

Maximus in Tampa, FL is seeking a detail-oriented Customer Service Representative to support basic and routine inquiries from the Tampa area. You will handle calls, emails, and web chats, using pre-scripted responses and internal systems to assist applicants and plan providers.

This on-site role requires a high school diploma, at least six months of customer service experience, English fluency, teamwork, and the ability to work within turnaround times; overtime and holidays may be required, with

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Ability to work within established turnaround times.
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
• Must participate and certify in internal training to begin this role.
• On-site work is required; remote work not available for this role.

Responsibilities

• Provides customer service for basic and routine inquiries via multiple channels (phone, emails, web chats, or written letters).
• Uses computerized system for tracking, information gathering, and troubleshooting.
• Provides feedback on call trends, processes, procedures, and training.
• Responds to inquiries by referring to published materials or more senior staff when needed.
• Remains courteous and professional, responds timely to inquiries.
• Follows privacy and HIPAA rules and company policies.
• Assists callers with filling out online applications and submitting to plan provider.
• Completes basic call logs and routes calls to CSR Lead as needed.
• Keeps knowledge of client regulations and policies up to date.

Skills

Customer service

Multichannel

English fluency

Teamwork

Time management

Education

High School diploma or equivalent

Tools

Telephone

Email

Web browser

Job description

Essential Duties and Responsibilities:- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).- Calls are basic and routine.- Uses computerized system for tracking, information gathering, and/or troubleshooting.- Provides feedback when needed, provide input on call trends, processes, procedures, and training.- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller- Refer calls as required to CSR Lead- Maintain up-to-date knowledge of client regulations and policies- Report problems that occur via the online system so they can be addressed by the appropriate partiesMinimum Requirements- High School diploma or equivalent with 6 months of customer service experience.- Must be able to speak and read English clearly, professionally and fluently.- Ability to work within established turnaround times- Must have excellent interpersonal skills and the ability to organize simultaneous tasks- Ability to work as a member of a team- Must participate and certify in internal CCO training to begin this role.- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.- May be required to work overtime and scheduled holidays.- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.#CCORiverviewEEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyFor positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [e-mail] .Minimum Salary$16.75Maximum Salary$16.75