Customer Service Representative - Healthcare (Part Time)

Maximus; El Paso (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Maximus in El Paso, TX, is seeking a customer service representative for on-site responsibilities involving basic inquiries through calls, emails, or chats. You will use a guided system to gather information, provide timely responses, and refer complex cases to senior staff as needed.

The role requires a high school diploma with 6 months of customer service experience, strong English communication, and strict adherence to turnaround times and privacy rules. On-site presence is essential.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Ability to speak and read English clearly, professionally and fluently.
• Ability to work within established turnaround times and meet attendance requirements.
• Must participate in internal training to begin this role.
• On-site work is required; remote options not available initially.

Responsibilities

• Provides customer service for basic and routine inquiries via multiple channels.
• Uses computerized system for tracking, information gathering, and troubleshooting.
• Responds to inquiries by referring to published materials or escalating to senior staff as needed.
• Maintains up-to-date knowledge of client regulations and policies.
• Adheres to privacy and HIPAA rules; completes call logs and pre-scripted responses.

Skills

Customer service

Team player

Communication skills

Education

High school diploma

Job description

Essential Duties and Responsibilities:Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).Calls are basic and routine.Uses computerized system for tracking, information gathering, and/or troubleshooting.Provides feedback when needed, provide input on call trends, processes, procedures, and training.May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responsesFollow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rulesUtilize standard technology such as telephone, e-mail, and web browser to perform job dutiesAssist caller(s) with filling out online applications and submitting electronically to plan provider for processingComplete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the callerRefer calls as required to CSR LeadMaintain up-to-date knowledge of client regulations and policiesReport problems that occur via the online system so they can be addressed by the appropriate partiesMinimum RequirementsHigh School diploma or equivalent with 6 months of customer service experience.Must be able to speak and read English clearly, professionally and fluently.Ability to work within established turnaround timesMust have excellent interpersonal skills and the ability to organize simultaneous tasksAbility to work as a member of a teamRegular and predictable attendance is requiredMust participate and certify in internal CCO training to begin this role.Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.May be required to work overtime and scheduled holidays.Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.#CCOElPaso #maxCCOElPaso #PTFTEEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyFor positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [e-mail] .Minimum Salary$15.37Maximum Salary$15.37