Customer Service Representative - Grass Valley, CA

Motherlodevet; Grass Valley (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Free/discounted lab work for employee pets

Pet discounts on services and products

Quarterly Team Rewards Bonus Program

Continuing education allowance

Employee Assistance Program

Employee discount program

Discounted Products

Job summary

A veterinary hospital in Grass Valley, CA is seeking a full-time Customer Service Representative to join their compassionate team. The ideal candidate should excel in customer service, communicate clearly, and handle multiple tasks efficiently. Responsibilities include welcoming clients and ensuring a positive experience. The hospital offers a variety of benefits including medical, dental, and vision insurance, 401(k) matching, and a tuition support program. If you have a passion for pet care and client service, apply today!

Qualifications

• 1+ year in customer service is required.
• 1+ year as a veterinary receptionist is preferred.
• Administrative assistant experience is a plus.

Responsibilities

• Be the first voice clients hear when they call.
• Act as the communication bridge between clients, doctors, and staff.
• Provide a warm send off to clients as they leave.

Skills

Positive, team-oriented personality

Strong customer service skills

Clear professional communication

Ability to multitask and problem solve

Job description

Customer Service Representative - Grass Valley, CA

Mother Lode Veterinary Hospital is Hiring a Customer Service Representative!

Mother Lode Veterinary Hospital is known for serving our clients and patients with compassion, empathy, and integrity. We are seeking a dedicated, enthusiastic, upbeat Full Time Veterinary Customer Service Representative/Receptionist to join our team.

Why Join Mother Lode Veterinary Hospital?

We’re a talented, collaborative, and supportive team with a long history of delivering exceptional patient care and client service. Our hospital prides itself on compassionate, affordable care while practicing cutting edge medicine and surgery. If you’re looking for a positive workplace where your contributions matter, this may be the perfect fit.

Who We’re Looking For

• Has a positive, team oriented personality
• Communicates clearly and professionally
• Excels in a fast paced environment
• Is an expert multitasker and creative problem solver
• Brings strong customer service skills and a solid knowledge base

Preferred Experience

• 1+ year as a veterinary receptionist (preferred)
• 1+ year in customer service (required)
• Administrative assistant experience is a plus

Key Responsibilities

• The first voice clients hear when they call
• The communication bridge between clients, doctors, and staff
• The final warm send off clients receive as they leave
• You help set the tone for the entire client experience.

Benefits

• Flexible approach to compensation that will reflect your skillset and future performance

Health & Welfare

• Medical, Dental, and Vision Insurance (full-time only)
• Optional Life Insurance, Disability, and Accidental Insurance (full-time only)
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

• 401(k) matching & Roth Retirement Savings Plan
• Health Savings Account (full-time only)
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
  • Tuition Assistance Program (full-time only)

Time Off / Work‑Life Balance

• Sick Time / Paid Time Off
• Paid Holidays (full-time only)
• Six paid holidays (full-time only)
• All US‑based, benefits‑eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)

Employee Perks

• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Employee Assistance Program
• Employee discount program
• Discounted Products

Think you’re the Customer Service Representative we’re looking for? Apply today!

Diversity, equity, and inclusion are core values at Mother Lode Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.