Customer Service Representative - Go Bus Scheduler

Lanter Delivery Systems, LLC; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team as a Go Bus Scheduler. In this role, you will interact with customers, manage trip scheduling, and ensure quality service across the community. With a focus on making a positive impact, you will utilize scheduling systems and collaborate with various stakeholders to provide seamless transportation solutions. This full-time position offers a supportive work environment and a range of benefits, including health insurance and retirement plans. If you're passionate about customer service and community support, this opportunity is perfect for you.

Benefits

Health, Dental, and Vision Insurance

Retirement Plan with Employer Match

Life Insurance

Short-term Disability

Wellbeing Programs

Onsite Fitness

Gym Reimbursement

Free Public Transportation

Vacation and Sick Leave Accrual

Qualifications

• High school diploma plus at least one year of related experience.
• Basic proficiency with Microsoft Office and ability to learn new software.

Responsibilities

• Interact with customers to schedule trips and resolve complaints.
• Maintain customer records and manage ride cancellations.

Skills

Customer Interaction

Scheduling Software Proficiency

Microsoft Office

Education

High School Diploma

Tools

Online Scheduling Systems

Job description

Customer Service Representative - Go Bus Scheduler

Join to apply for the Customer Service Representative - Go Bus Scheduler role at Lanter Delivery Systems, LLC.

Position Overview

The Rapid is seeking a Mobility Assistant (Go Bus Scheduler) to join our team!

Where public transportation goes, community grows.

If you're ready for a career where you make a positive impact on our community, explore The Rapid! Based in Grand Rapids, MI, we serve Grand Rapids, East Grand Rapids, Grandville, Kentwood, Walker, and Wyoming.

Key Responsibilities

• Interact with customers via telephone or in person to schedule trips, provide service information, verify eligibility, and resolve complaints.
• Maintain accurate customer records and update scheduling systems.
• Manage ride cancellations, changes, and no-shows.
• Coordinate between customers, carriers, and leadership to ensure quality service.
• Use online scheduling systems to ensure accurate ride requests and bus routing.
• Collaborate with paratransit schedulers as needed.

Qualifications

• High school diploma plus at least one year of related experience.
• Basic proficiency with Microsoft Office; ability to learn scheduling software and proprietary systems.

Benefits

• Hourly rate: $18.92
• Full-time schedule: Sundays 8:30AM-4:30PM; Monday-Thursday 8:30AM-5:00PM
• Health, dental, and vision insurance options.
• Retirement plan with employer match.
• Life insurance and short-term disability.
• Wellbeing programs, onsite fitness, and gym reimbursement.
• Free public transportation with employee badge.
• Vacation and sick leave accrual.

Physical Demands

Must frequently lift or move up to 30 pounds, perform repetitive motions, and sit for extended periods. Use of hands and arms required, with good vision and focus.

Equal Opportunity

The Rapid is an EEO employer. Minorities, veterans, women, and individuals with disabilities are encouraged to apply and request accommodations.