Customer Service Representative- Glencoe (Full Time)

CorTrust Bank; Glencoe (MN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401k with employer match

Employee Stock Ownership Plan

Insurance coverage options

Paid time off

Service awards

Community service opportunities

Employee Assistance Program

Job summary

CorTrust Bank in Glencoe, MN is seeking a Full-Time Customer Service Representative to support customers at the frontline, handle teller transactions, and complete administrative duties. You will engage customers, process deposits and withdrawals, and help with account questions while upholding privacy and regulatory standards.

The ideal candidate is customer-focused, communicative, and able to balance accuracy with efficiency in a fast-paced, community banking environment.

Qualifications

• Customer-focused role supporting front-line operations.
• Knowledge of bank products and services is beneficial.
• Ability to interact professionally with customers and staff.

Responsibilities

• Communicate professionally and courteously with clients and adhere to phone etiquette policies.
• Respond to general inquiries and direct calls appropriately.
• Identify client needs, recommend products/services, and refer to business partners when possible.
• Balance drawers and ATMs; process cash deposits/withdrawals and related transactions.

Skills

Customer service

Cash handling

Phone etiquette

Problem solving

Regulatory knowledge

Education

High school diploma

Tools

Banking software

Job description

CORTRUST BANK The mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter.

CorTrust Bank is seeking a Full-Time Customer Service Representative in our Glencoe community! It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like a 401k with employer match, Employee Stock Ownership Plan, insurance coverage options, paid time off, service awards, community service opportunities, an Employee Assistance Program, and a stable work environment.

Summary

The Customer Service Representative directly supports our customers and front-line operations by engaging with customers, processing teller transactions, and performing administrative duties.

Customer Service

Key areas of responsibility

• Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies.
• Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries.
• Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible.

Teller Transactions & Cash Handling

• Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, domestic wire transfers, withdrawals, and more.
• Open new personal deposit accounts, using your knowledge of Bank products and services to help customers choose the best account to fit their needs.
• Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels.

Administrative & Compliance

• Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality.
• Understand requirements for customer identification procedures to accurately process name changes, manage customer debit cards, add signers, and perform additional customer maintenance functions.
• Process reports, run proof work, and complete general ledger maintenance and reconciliation.
• Other duties as assigned.

Key Competencies

The ideal candidate for Customer Service Representative possesses a combination of education and experience to be able to perform the primary duties of this position with little supervision, managing multiple projects simultaneously. They adapt easily to system, process, product, and service changes, and are able to reason, problem solve and think critically. They must demonstrate a high level of integrity, personal diplomacy, and respect. Knowledge of Federal banking regulations and industry workflow is a plus but isn’t required. Must be able and willing to abide by all Bank policies, procedures, and Federal banking regulations.

CorTrust is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.