Customer Service Representative - Full Time, Days (Bellflower)

NOR Healthcare Systems Corp.; Bellflower (CA); On-site; USD 27,000 - 33,000; Full time

Job summary

NOR Healthcare Systems Corp. is seeking a Customer Service Representative to support the Central Business Office and outside vendors, ensuring administrative tasks are completed accurately, timely, and courteously.

In this role, you will handle correspondence, maintain filing systems, respond to inquiries, and uphold HIPAA privacy while delivering excellent service to patients, vendors, and hospitals. Strong English communication, multitasking, and familiarity with medical terminology are

Qualifications

• High School Diploma or Equivalent.
• Two years of recent customer service experience.
• Computer literacy and proficiency.
• Ability to multitask and prioritize needs to meet timelines.
• Understanding of basic medical terminology.
• Must be able to read, write and communicate effectively in English.
• Must demonstrate customer service skills appropriate to the job.

Responsibilities

• Accurately prepares correspondence, documents, forms, reports and completes ad hoc projects/duties in a timely manner, as assigned.
• Scans information accurately and in a timely manner.
• Establishes and maintains effective filing systems, provides telephone and reception coverage, delivers and sends out mail in a timely manner, and completes all other assigned clerical functions.
• Actively engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful approach regarding work activities.
• Demonstrates independent judgement and decision making.
• Demonstrates excellent customer service at all times.
• Works with patients, vendors, and hospitals to ensure insurance information is correct and updated timely.
• Maintains electronic tracking logs as assigned.
• Maintains confidentiality in accordance with HIPAA and policies.

Skills

Customer service

English communication

Multitasking

Education

High School Diploma or Equivalent

Tools

Computer literacy

Job description

Position Summary

The Customer Service Representative supports the Central Business Office and Outside Vendors to ensure that administrative work is completed in a timely, accurate, and courteous manner. Performs a variety of administrative, support and clerical functions. Resolves administrative issues and inquiries.

Required Qualifications

• High School Diploma or Equivalent
• Two years recent customer service experience
• Computer literacy and proficiency
• Ability to multitask and prioritize needs to meet timelines
• Understanding of basic medical terminology
• Must be able to read, write and communicate effectively in English
• Must demonstrate customer service skills appropriate to the job

Preferred Qualifications

• Previous experience in healthcare

Physical Requirements

These are requirements normally expected to perform regular job duties. Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable, state and local law, to enable individuals with disabilities to perform the essential functions. Incumbent must be able to successfully perform all of the essential functions of the job with or without reasonable accommodation.

• Standing - Frequently
• Walking - Frequently
• Sitting - Frequently
• Reaching with Hands and Arms - Occasionally
• Climb or Balance - Occasionally
• Stooping, Kneeling, Crouching, or Crawling - Occasionally
• Talking - Constantly
• Hearing - Constantly
• Seeing - Constantly
• Performing repetitive motions with arms or hands - Frequently
• Lifting, carrying, pushing or pulling up to 10 lbs - Constantly
• Lifting, carrying, pushing or pulling up to 25 lbs - Constantly
• Lifting, carrying, pushing or pulling up to 50 lbs - Occasionally
• Lifting, carrying, pushing, or pulling greater than 50 lbs - None
• Driving - None

Essential Job Functions / Major Areas of Responsibility

The essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

• Accurately prepares correspondence, documents, forms, reports and completes ad hoc projects/duties in a timely manner, as assigned.
• Scans information accurately and in a timely manner.
• Establishes and maintains effective filing systems, provides excellent departmental telephone and reception coverage, delivers and sends out mail in a timely manner, and completes all other assigned clerical functions to ensure efficient operation of the department.
• Actively engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful approach regarding work activities.
• Demonstrates appropriate use of independent judgement and decision making.
• Demonstrates excellent customer service at all times.
• Works with patients, vendors, and hospitals to ensure that insurance information is correct, updating and correcting information as needed, and in a timely manner.
• Maintains electronic tracking logs as assigned.
• Maintains confidentiality in accordance with hospital/corporate policies and HIPAA privacy regulations.

Pay Rate: Min - $19.30 l Max - $23.60