Customer Service Representative - Full-Time, 2nd shift

Midwest Refrigerated Services, INC; Belvidere (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flex Spending Account

401K plan with company match

Paid Time Off

Holiday Pay

Referral Bonuses

Employee Assistance Program

Job summary

Midwest Refrigerated Services, Inc. is seeking a Customer Service Representative for the 2nd shift to provide on-site support for a key customer in our warehouse.

The role involves coordinating with drivers, handling paperwork, and ensuring accurate door assignments and BOL transmission. This full-time on-site position offers a hands-on role in a family-run 3PL environment with a focus on reliability and customer service excellence.

Qualifications

• Previous office experience preferred.
• Knowledge of Microsoft Office (Word, Excel) preferred.

Responsibilities

• Check in all incoming/outgoing drivers; call warehouse to confirm door assignment
• Prepare unloading tally’s for warehouse to receive
• Close out drivers; add arrival and depart times in CAM
• Close outbound shipments & send all BOL’s to customer
• Close inbound orders upon receiving from dock; send all inbound paperwork to drivers
• Adjust receiving tickets for the dock
• Additional office duties as needed

Skills

Previous office experience

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative - Full-Time, 2nd shift

5 days ago Requisition ID: 2309

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also Value Added Services such as specialty packing, kitting and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It’s an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.

This position is responsible for working directly with one of our customers by providing on-site support for their product in our warehouse.

General Responsibilities:

• Check in all incoming/outgoing drivers; call warehouse to confirm door assignment
• Prepare unloading tally’s for warehouse to receive
• Close out drivers; add arrival and depart times in CAM
• Close outbound shipments & send all BOL’s to customer
• Close inbound orders upon receiving from dock; send all inbound paperwork to drivers
• Adjust receiving tickets for the dock
• Additional office duties as needed

Qualifications:

• Previous office experience preferred
• Knowledge of Microsoft Office (Word, Excel) preferred

Benefits and Perks:

• MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1 st of the month following 30 days of hire.
• Additional benefits available 1 st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match.
• Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program.
• Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.

We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.

Shift:

• Thursday: 5:00PM-3:00AM
• Friday: 5:00PM-3:00AM
• Saturday: 5:00PM-3:00AM