Customer Service Representative - Full Time

Cambium Learning Group; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

Cambium Learning Group recherche un représentant du service client à plein temps pour rejoindre son équipe. Ce rôle dynamique implique de fournir un soutien aux utilisateurs de Time4Learning par téléphone, email et messages instantanés. Les candidats idéaux posséderont une expérience solide dans le service client et devront être capables de travailler pendant des heures de la côte est. Une expérience en Homeschooling est un plus.

Benefits

Remboursement pour la mise en place du bureau à domicile

Qualifications

• Minimum de 2 ans d'expérience en service client.
• Excellentes compétences verbales et écrites.
• Expérience en Homeschooling appréciée.

Responsibilities

• Communiquer avec les clients par différents canaux (téléphone, email, chat, réseaux sociaux).
• Répondre rapidement aux demandes des clients sur divers sujets.
• S'assurer de la satisfaction des clients en proposant des solutions.

Skills

Communication

Empathie

Multitâche

Utilisation d'Internet

Tools

Microsoft Office

Google Drive

Outlook

Job description

Customer Service Representative - Full Time page is loaded

Customer Service Representative - Full Time

Apply locations Remote time type Full time posted on Posted 3 Days Ago job requisition id REQ-4092

Job Overview:

Time4Learning is seeking a full time Customer Service Representative to be responsible for providing support to Time4Learning.com product users via phone, email, Instant Message chat, and social media networks. All Customer Service Representatives are trained to answer any type of question including but not limited to billing, technical support, homeschooling, product-related questions, etc.

The ideal candidate will support our Time4Learning customers Monday - Friday in 8 hour shifts between the hours of 8:30am - 4:30pm eastern time.

Location: Remote but must be able to work east coast hours.

Job Responsibilities:

• Communicate with customers through various channels including phone, email, chat, and social media

• Respond promptly to all customer inquiries (billing, technical support, homeschooling, and product-related questions)

• Identify patterns and suggest remedies that will achieve customer satisfaction

• Keep records of customer interactions, comments, and complaints

• Satisfy customer concerns: provide appropriate solutions or alternatives within the limits; follow up to ensure resolution

• Use techniques that will leave an impeccable first impression

• Maintain a positive, empathetic, and professional attitude toward customers and team members at all times

• Must be flexible to work additional hours based on business need, specifically during back to school season (August, September & January).

Job Requirements:

• Minimum of 2 years of customer service & retention experience (call center and remote experience a plus)

• Proficient knowledge of Microsoft Office, Google Drive, Outlook, email systems, and the internet

• Excellent verbal & written skills

• Ability to multi-task in a fast-paced environment

• Minimum of 1 year of Homeschool experience a plus

• Required internet speed of at least 7Mbps. A speed test will be conducted.

To learn more about our organization and the exciting work we do, visit www.time4learning.com .

Remote First Work Environment

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.

About Us

Simplicity - Across all our teams and all areas of our business, we create simplicity, making things easier and more clear for all those we work with.

Certainty - We continually strive to eliminate doubt, delivering solutions, services and communications that our customers know they can count on.

Now - We understand the need to make a difference not only for the future, but for today, and our people are committed to making the most of each moment we spend serving our customers.