Customer Service Representative - Full Time

Cambium Learning Group; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Cambium Learning Group's Time4Learning seeks a full-time Customer Service Representative to provide support to its users. The role involves responding to customer inquiries through various channels while maintaining a positive attitude and a commitment to customer satisfaction in a remote-first work environment.

Benefits

Flexible work environment

Reimbursement for remote office setup

Opportunity for professional development

Qualifications

• Minimum of 2 years customer service & retention experience.
• Proficient knowledge of Microsoft Office and Google Drive.
• Excellent verbal & written skills are required.

Responsibilities

• Communicate with customers via phone, email, chat, and social media.
• Respond promptly to customer inquiries regarding billing and technical support.
• Identify customer patterns and suggest improvements for satisfaction.

Skills

Customer Service

Multitasking

Communication

Empathy

Technical Support

Tools

Microsoft Office

Google Drive

Email Systems

Job description

Job Overview:

Time4Learning is seeking a full time Customer Service Representative to be responsible for providing support to Time4Learning.com product users via phone, email, Instant Message chat, and social media networks. All Customer Service Representatives are trained to answer any type of question including but not limited to billing, technical support, homeschooling, product-related questions, etc.

The ideal candidate will support our Time4Learning customers Monday - Friday in 8 hour shifts between the hours of 8:30am - 4:30pm eastern time.

Location: Remote but must be able to work east coast hours.

Job Responsibilities:

• Communicate with customers through various channels including phone, email, chat, and social media

• Respond promptly to all customer inquiries (billing, technical support, homeschooling, and product-related questions)

• Identify patterns and suggest remedies that will achieve customer satisfaction

• Keep records of customer interactions, comments, and complaints

• Satisfy customer concerns: provide appropriate solutions or alternatives within the limits; follow up to ensure resolution

• Use techniques that will leave an impeccable first impression

• Maintain a positive, empathetic, and professional attitude toward customers and team members at all times

• Must be flexible to work additional hours based on business need, specifically during back to school season (August, September & January).

Job Requirements:

• Minimum of 2 years of customer service & retention experience (call center and remote experience a plus)

• Proficient knowledge of Microsoft Office, Google Drive, Outlook, email systems, and the internet

• Excellent verbal & written skills

• Ability to multi-task in a fast-paced environment

• Minimum of 1 year of Homeschool experience a plus

• Required internet speed of at least 7Mbps. A speed test will be conducted.

To learn more about our organization and the exciting work we do, visit www.time4learning.com.

Remote First Work Environment

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.