Customer Service Representative - FT

Avis Budget Group; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Health insurance

Dental insurance

FSAs for transit/parking

401k

Job summary

Avis Budget Group in Fort Lauderdale is seeking an energetic, customer‑focused Rental Support Associate to assist customers across the rental and return process on our airport lots. You may check vehicles, enter information with handheld devices, process loyalty rentals, and help at exit gates while staying active outdoors.

You’ll deliver friendly service to ensure a smooth, positive experience for every customer, with on‑the‑job training, bi-weekly pay, and benefits including PTO, health

Qualifications

• Valid Driver's License.
• Basic computer skills including typing and data entry.
• Strong communication and customer service skills.
• Customer-first mindset with a focus on positive experiences.
• Willingness to work outdoors and stay active.
• Flexibility to work all shifts.
• Ability to enter/exit vehicles and move around rental lots.

Responsibilities

• Assist customers throughout the rental and return process on airport lots.
• Check vehicles and enter information using handheld devices.
• Process rentals for loyalty customers and assist at exit gates.
• Check in vehicles at return and provide friendly, professional service.

Skills

Driver's license

Data entry

Communication

Customer focus

Shift flexibility

Outdoor work

Job description

$16.50/hour
Monthly Commission Opportunity
Shift Premium may Apply

This is a dynamic, hands‑on role where no two days are the same—and where your flexibility and customer service skills make a real difference.

What You’ll Do:

This is an outdoor, multi-function role where you will assist customers throughout various parts of the rental and return process on our airport lots. Depending on the location, your responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in vehicles at return.

Across all duties, you’ll provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer.

Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage).
• On‑the‑job training.
• Paid time off.
• Medical, dental and other insurance.
• Flexible spending account opportunity to contribute up to $270 as a tax‑free benefit for public transportation or parking expenses.
• Retirement benefits (401k).
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars.

• Above perks may vary based on full‑time/part‑time status and location.

What We’re Looking For:

• Valid Driver’s License.
• Basic computer skills (typing, data entry).
• Effective verbal communication and customer service skills.
• A customer‑first mindset with a genuine desire to help people and create positive experiences.
• Strong customer service skills, including professionalism, patience, and clear communication.
• Willingness to work outdoors and stay active.
• Flexibility to work all shifts.
• Must be able to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles.
• Must be 18 years of age and legally authorized to work in the United States.
• This position requires regular, on‑site presence and cannot be performed remotely.
• 6 months retail or customer service experience in a fast‑paced environment is a bonus.

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer‑focused solutions.

We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.