Customer Service Representative - (FT)

Dal-Tile Corp.; California, Sacramento (MO, CA); On-site; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you'll be pivotal in providing top-notch support to customers. This role involves managing customer accounts, processing sales orders, and resolving inquiries, ensuring a seamless experience from order entry to delivery. With a strong focus on communication and problem-solving, you'll thrive in a dynamic environment that values creativity and growth. The company offers competitive pay, a comprehensive benefits package, and a supportive atmosphere for personal and professional development. If you're passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Benefits

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Qualifications

• 1+ years of customer service experience, preferably in a call center.
• High School Diploma or GED required.

Responsibilities

• Manage customer accounts, including order entry and inquiries.
• Resolve customer product or service issues effectively.

Skills

Customer account management

Oral and written communication

Organizational skills

Problem-solving skills

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Expected base pay rates for the role will be between $18.75 and $23.07 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company-sponsored benefit programs.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.

Major Function and Scope

1. Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
2. Responsible for keying in orders, processing faxes, and preparation of reports.
3. Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
4. Responds to customer needs.
5. Participates in special projects and performs additional duties as required.

Experience and Knowledge Required

1. High School Diploma or GED equivalency required.
2. 1 or more years call center or customer service experience.
3. Focus on customer account management preferred. Prior textile industry knowledge is preferred.

Competencies

1. Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
2. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
3. Ability to demonstrate strong organizational and problem-solving skills required.
4. Ability to demonstrate strong interpersonal relationship building skills.
5. Must have a moderate level of computer skills in Word and Excel.
6. Must be detail-oriented with the ability to multi-task, manage priorities, and manage time effectively.
7. Ability to work in a fast-paced environment.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans, and their families - Thank You for Your Service! Active military, transitioning service members, and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.