Customer Service Representative (FT)

BANGOR CITY; Bangor (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

The City of Bangor is seeking a full-time Customer Service Representative for the Bangor International Airport. This role involves providing essential services to airport customers, coordinating logistics, and ensuring smooth operations. The position offers competitive pay and multiple benefits, contributing significantly to the local community.

Benefits

Low-deductible Medical Insurance

Generous Retirement Plan

Paid Time Off

Paid Holidays

Qualifications

• Skilled, technical position providing customer service at the airport.
• Responsible for coordinating aircraft arrivals/departures.

Responsibilities

• Maintaining aircraft services/scheduling software.
• Arranging catering, hotel, and car reservations.
• Performing daily customer service duties.

Skills

Customer Service

Technical Skills

Tools

Aircraft Services Software

Job description

Join to apply for the Customer Service Representative (FT) role at City of Bangor, Maine.

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The City of Bangor - Bangor International Airport is seeking a Customer Service Representative!

This is a skilled, technical, and highly responsible position providing services for the airport's customers. The incumbent is responsible for maintaining aircraft services/scheduling software, coordinating aircraft arrivals/departures with required agencies and companies, arranging catering, hotel, and car reservations, operating courtesy vehicles, and performing daily customer service duties related to incoming flights. This role involves servicing various aircraft and often working independently. Please see the job description for additional information: Airport CSR.

Pay & Benefits Highlights

This position’s pay range is $17.42 to $23.42 per hour, and it is hourly/non-exempt. It is a full-time role, offering 40 hours per week, with several schedules available, including overnight shifts.

Benefits include:

• Multiple insurance options, including low-deductible medical insurance, with up to 80% of health insurance paid by the City
• Retirement plan with a generous employer contribution
• Paid time off
• Paid holidays
• Opportunity to contribute significantly to your local community

How to Apply

Applications can be completed online via the HR Upload Portal at bangormaine.gov and will be accepted until the position is filled. Applications are reviewed upon receipt, and interviews may begin at any time. For questions, contact [e-mail]. Thank you for your interest in working for the City of Bangor - Bangor International Airport.

About the City of Bangor

The City of Bangor provides numerous services across various departments, including road plowing, emergency response, vehicle registration, and operating a major airport in Maine. We also have a regional transit system, one of the two Public Health Departments in the state, and other essential services.

With just over 31,000 residents, Bangor is Maine’s third-largest city, known as the “Queen City.” It features several colleges, a full-service convention center, and a waterfront concert venue that attracts large crowds annually.

Join our team and be part of our public service commitment to thousands of Mainers.

Equal Opportunity Employer

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Government Administration