Customer Service Representative (FT)

City of Bangor; Bangor (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

The City of Bangor is seeking a Customer Service Representative at Bangor International Airport. This full-time role involves providing essential services to airport customers, maintaining aircraft schedules, and ensuring smooth operations. The position offers various shifts, including overnight, and comes with comprehensive benefits.

Benefits

Multiple insurance options

Generous retirement plan

Paid time off and holidays

Qualifications

• Skilled and responsible position providing customer services.
• Maintaining aircraft services and scheduling software.
• Coordinating aircraft arrivals and departures.

Responsibilities

• Arranging catering, hotel, and car reservations.
• Operating courtesy vehicles.
• Performing daily customer service duties.

Job description

Job Opportunity: Customer Service Representative at Bangor International Airport

The City of Bangor is seeking a Customer Service Representative for Bangor International Airport.

This is a skilled, technical, and highly responsible position providing services for the airport's customers. The incumbent is responsible for maintaining aircraft services and scheduling software, coordinating aircraft arrivals and departures with required agencies and companies, arranging catering, hotel, and car reservations, operating courtesy vehicles, and performing daily customer service duties related to incoming flights. This role involves servicing a variety of aircraft and often working independently. Please see the detailed job description for more information: Airport CSR.

Pay & Benefits

The pay range for this position is $17.42 to $23.42 per hour, and it is hourly and non-exempt. This is a full-time position, offering 40 hours per week, with various schedules available, including overnight shifts.

Benefits include:

• Multiple insurance options, including low-deductible medical insurance, with up to 80% of health insurance costs covered by the City
• A retirement plan with a generous employer contribution
• Paid time off and holidays
• The opportunity to contribute significantly to your local community

Application Process

Applications can be submitted online via the HR Upload Portal (bangormaine.gov). Applications will be reviewed upon receipt, and interviews may be scheduled at any time. For inquiries, contact [e-mail]. We appreciate your interest in joining the City of Bangor and Bangor International Airport.

About the City of Bangor

The City of Bangor offers a wide range of services across multiple departments, including road maintenance, emergency response, vehicle registration, and more. We are proud of our major airport, regional transit system, public health department, and community amenities such as colleges, a convention center, and a waterfront concert venue.

With a population of just over 31,000, Bangor is Maine's third-largest city, known as the “Queen City.” It experiences a large influx of commuters daily and offers a vibrant community life. Join our team and contribute to public service for thousands of Mainers.

We are an Equal Opportunity Employer.