Customer Service Representative - FS

Invitation Homes; Jacksonville (FL); On-site; USD 22,551 - 39,096; Full time

Benefits offered by this job

Competitive pay

401k with matching contributions

Generous paid time off

Employee resource groups

Job summary

A property management firm is seeking a Customer Service Representative in Jacksonville, FL. The successful candidate will provide administrative support and customer service, addressing maintenance requests and ensuring optimal efficiency in operations. This role requires strong communication and organizational skills, with a competitive salary range of $16.37 to $28.38 per hour and an annual bonus program.

Qualifications

• Proven experience in customer service or administrative functions.
• Excellent organizational skills with attention to detail.
• Experience in the property management industry is helpful.

Responsibilities

• Provide administrative support and customer service to residents.
• Monitor maintenance and turn & rehab dashboards.
• Serve as the first point of contact for maintenance concerns.

Skills

Customer service experience

Organizational skills

Communication skills

Conflict resolution skills

Education

High school Diploma or GED

Tools

MS Word

Excel

Outlook

Adobe

Job description

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Who We Are

Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

Who We Are

Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

Responsibilities

As a Customer Service Representative – Field Services at Invitation Homes you are responsible for providing administrative support, customer service and maintenance solutions to residents and other partners in a fast-paced environment. This position includes but is not limited to the following activities:

• Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
• Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
• Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
• Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
• Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
• Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
• Performing other duties as assigned
  
  
  

Your Experience Includes

• High school Diploma or GED
• Proven experience in customer service or administrative functions
• Experience in the property management or maintenance industry is helpful
• Excellent organizational skills with a high level of attention to detail
• Strong verbal and written communications skills
• Effective customer service and conflict resolution skills
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe
  
  
  

Why Us

We Stand For Flexibility, Opportunity, And a Home That People Can Make Their Own. It’s As True For Our Associates As It Is For Our Residents. Just Like We Help Our Residents Live Freer, We Liberate Our Associates’ Careers, Too. Our Associates Know That Goals Matter, Potential Is Unlocked, And Careers Thrive. Invitation Homes Isn’t Just a Workplace But a Possibility Place. We Offer Each New Associate

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
  
  
  

Build a foundation here and apply today!

Salary Range

The salary range for this position is: $16.37 - $28.38, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation And Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)
  
  
  

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

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