Customer Service Representative - French & Spanish

Ryder System, Inc.; Cumming (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a bilingual Customer Service Representative for their Retail Vehicle Sales department. The role involves assisting customers with various inquiries, providing excellent support, and ensuring customer satisfaction. Candidates need to be proficient in French and Spanish, with strong communication and customer service skills, ideally with prior experience in sales.

Benefits

Health insurance

Dental coverage

Vision insurance

401(k) with company match

Paid time off

Qualifications

• At least 1 year in sales and/or customer service required.
• Strong communication skills essential for customer interactions.

Responsibilities

• Assist customers with pre and post purchase inquiries.
• Handle inbound/outbound calls and emails for vehicle sales support.
• Coordinate with maintenance and asset management.

Skills

Strong verbal and written communication

Customer service skills

Goal-oriented

Ability to manage multiple tasks

Education

H.S. diploma/GED

Job description

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Summary

A Retail Vehicle Sales Customer Service Representative I is responsible for assisting our RVS customers with pre and post purchase inquiries. The position works cross-functionally across Sales, Operations, and Asset Management, while applying excellent customer communication skills. This individual handles inbound/outbound Retail Vehicle Sales support calls, emails, and texts. An RVS Support agent maintains ownership of customer inquiries until resolution is communicated.

We are seeking strong French and Spanish applicants

Starting pay is $17.00/hr, if bilingual it's $18.00/hr

Work Schedule: Monday - Friday, 10:00am - 7:00pm

3 weeks of training will be onsite in Alpharetta, GA - After training, you will work remotely

Essential Functions

1. Responsible for providing excellent customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol.
2. Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
3. Coordinate with Maintenance and Asset Management to meet customer demands and manage rental truck inventory levels.
4. Enhance productivity through effective scheduling and planning.
5. Generate purchase/repair orders and maintain relevant files.
6. Contribute to cost containment through inventory planning and warranty management.

Additional Responsibilities

1. Ensure compliance with all company, local, state, federal policies and regulations.
2. Perform other duties as assigned.

Skills And Abilities

• Strong verbal and written communication skills.
• Ability to communicate effectively to achieve desired impact.
• Goal-oriented, results-driven, assertive, and adaptable to ambiguity.
• High initiative and energy, self-motivated and self-directed.
• Ability to manage multiple tasks, prioritize, and adapt to changing conditions.
• Ability to build professional relationships at all organizational levels.
• Excellent customer service skills.

Qualifications

• H.S. diploma/GED required.
• At least 1 year in sales and/or customer service required.

DOT Regulated: No

Job Category: Customer Service

Compensation: Hourly, starting at $17.00/hr, bilingual $18.00/hr. Compensation may vary based on experience, education, location, and other factors. Benefits include health, dental, vision, life insurance, disability, paid time off, and 401(k).

Ryder is an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status.

Security Notice for Applicants

Ryder communicates only via official @ryder.com email addresses and will never ask for payment or banking details during interviews. Verify any suspicious communications by contacting Ryder directly at [e-mail] or 800-793-3754.

Current Employees

If you are a current employee, apply through the internal application process here.

Job Seekers can review the Job Applicant Privacy Policy.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Transportation, Logistics, Supply Chain and Storage